Ecommerce Fulfillment & Operations Manager

1 month, 2 weeks ago
Full-time
Junior
Operations
Hadley Designs

Hadley Designs

Hadley Designs specializes in creating educational and organizational products, including desk calendars and magnetic meal planners, designed to help individuals manage their schedules and meal preparations effectively.

Specialty Retail
1-10
Founded 2014

Description

  • Own Shopify store operations and customer experience from end to end.
  • Respond to customer inquiries through Shopify inbox and social channels.
  • Process refunds, reships, cancellations, and order updates.
  • Triage and resolve support tickets based on urgency.
  • Monitor order flow across Shopify, Base, and Amazon MCF.
  • Resolve failed orders, inventory issues, discrepancies, and missing or delayed packages.
  • Coordinate with fulfillment teams to ensure timely delivery.
  • Audit the website for broken links, incorrect pricing, outdated promotions, and messaging inconsistencies.
  • Build and maintain SOPs for recurring operational workflows.
  • Implement systems, automations, and AI-driven workflows to reduce manual work and customer confusion.
  • Deliver weekly Shopify performance reports and track key growth metrics.
  • Review product pages, campaigns, and tools for compliance risks and operational accuracy.

Requirements

  • 2 to 5 years of experience managing Shopify store operations.
  • Hands-on experience with order management, fulfillment, and customer service.
  • Strong written communication skills with the ability to simplify complex information.
  • Highly detail-oriented with the ability to catch inconsistencies and troubleshoot issues.
  • Understanding of Shopify apps, backend systems, and troubleshooting workflows.
  • Ability to build systems, not just one-off solutions.
  • Comfort working in a fast-moving, high-growth environment.
  • Ability to work cross-functionally while maintaining full ownership of outcomes.
  • Preferred experience using automation tools such as Shopify Flow and customer service platforms such as Gorgias.
  • Preferred interest in AI tools, prompt libraries, and scalable operational systems.

Benefits

  • Remote-first environment with flexibility and autonomy.
  • Ability to manage your schedule with trust and accountability.
  • Direct access to leadership and collaboration across teams.
  • Opportunities to build systems, implement ideas, and make a meaningful impact.
  • Access to training, tools, and continuous learning.
  • Free access to Hadley Designs products.
  • Work at a family-founded brand with a clear mission and vision.

Interested in this position?

Apply directly on the company website

Apply Now

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