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Tech Customer Support

1 month, 3 weeks ago
Asia, Malaysia, Philippines
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Bash Cybersecurity JIRA Linux PowerShell Python
Apply Now
Hack The Box

Hack The Box

Hack The Box serves as a premier Cybersecurity Performance Center, providing advanced training and certification resources for both aspiring security professionals and established teams to enhance their skills and drive peak cyber performance.

Internet Software & Services
51-250
Founded 2017
$70M raised
View All Jobs 12

Description

  • Manage incoming customer and user requests across Hack The Box platforms and reproduce reported issues.
  • Troubleshoot incidents and propose effective, innovative solutions.
  • Communicate with users in real time via Intercom and, when needed, Discord.
  • Forward issues to relevant internal teams for additional checks or resolution.
  • Open Jira tickets with clear reproducible steps and issue context.
  • Update stakeholders daily on the status of technically complex issues.
  • Assess frontend and backend impact and take appropriate action.
  • Maintain strong familiarity with Hack The Box platforms and products.
  • Cover weekend shifts when required.

Requirements

  • Proficiency in English, both verbal and written, with strong writing skills.
  • Experience in web application development or familiarity with common web application issues.
  • Good knowledge of Windows and Linux operating systems.
  • Proficiency with developer tools such as DevTools.
  • Strong troubleshooting skills, patience, and the ability to clearly describe bugs and issues.
  • Some experience with networks and network engineering.
  • Ability to manage multiple communication channels and issues independently and remotely.
  • Already acquainted with Hack The Box platforms and products is an asset.
  • Experience with scripting languages such as PowerShell, Bash, or Python is a significant advantage.
  • Availability to cover the South East Asia time zone (UTC +08:00) and occasional weekend shifts.

Benefits

  • 25 annual leave days.
  • Paid parental leave.
  • Home office allowance.
  • Dedicated budget for training, professional development, and conference participation.
  • State-of-the-art equipment.
  • Full access to Hack The Box lab offerings.
  • Flexibility in working hours.

Interested in this position?

Apply directly on the company website

Apply Now

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