Sr. Implementation Manager

50 minutes ago
Full-time
Senior
Customer and Technical Support
H1

H1

H1 is the connecting force for global healthcare professionals, providing a trusted source of information and insights to drive research and commercial success.

Professional Services
251-1K
Founded 2017
$204M raised

Description

  • Build and manage project plans for implementing and migrating H1 solutions for customers.
  • Lead high-visibility customer and internal projects, including planning and stakeholder communication.
  • Develop and improve scalable processes that increase operational efficiency across Professional Services.
  • Coordinate with Product and Engineering to provide project updates and communicate customer feedback.
  • Manage customer deliverables against defined key performance indicators.
  • Partner with Customer Success to drive a high-quality delivery experience and customer satisfaction.
  • Represent the implementation team in cross-functional and strategic meetings.
  • Translate technical updates into clear, actionable information for customers and internal stakeholders.

Requirements

  • 5+ years of project management experience.
  • 2+ years of experience implementing SaaS or data solutions in healthcare.
  • Strong communication and presentation skills across organizational levels.
  • Track record of delivering results in a fast-paced environment.
  • Experience leading complex, high-stakes, customer-facing initiatives.
  • Ability to influence without authority and collaborate effectively across functions.
  • Strong ownership, resilience, problem-solving, and process improvement mindset.

Benefits

  • $115,000–$140,000 annual salary based on experience, plus Restricted Stock Units.
  • Health insurance options and generous paid time off.
  • Company-wide wellness holidays.
  • Retirement plan options.
  • Health and charitable donation stipends.
  • Flexible work hours and the opportunity to work from anywhere.
  • Business Resource Groups and an inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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