Implementation & Customer Success Manager — AI Agents

1 hour, 44 minutes ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Own the customer journey from signed contract through implementation, launch, adoption, renewal, and expansion.
  • Configure AI agents, workflows, call forwarding, prompts, and integrations, and test customer experiences before launch.
  • Implement and adapt workflows as customer processes, tools, and product capabilities evolve.
  • Set up and troubleshoot integrations with systems such as athenahealth, Brightree, and NexHealth.
  • Lead onboarding calls, implementation sessions, and customer troubleshooting.
  • Investigate configuration and log issues independently before escalating to engineering.
  • Triage engineering issues with comprehensive diagnostic information and verify fixes.
  • Identify churn risks and account expansion opportunities.
  • Document recurring solutions as playbooks or automated processes.

Requirements

  • 3+ years of experience in implementation, onboarding, technical account management, or customer success at a B2B software company.
  • Experience managing a portfolio of customers or implementations directly.
  • Experience configuring workflow builders, automation tools, and software integrations.
  • Strong spoken and written English communication skills.
  • Hands-on experience with telephony, EHRs, APIs, or workflow automation tools.
  • Ability to troubleshoot technical issues independently.
  • Availability to work consistently during US business hours.
  • Highly organized and able to manage multiple implementations and customer issues.
  • Adaptability in a fast-paced environment with changing products and priorities.
  • Preferred: healthcare operations, AI agent implementation, early-stage startup, or expansion revenue experience; familiarity with athenahealth, Availity, Brightree, Linear/Jira, Stripe, or Slack.

Benefits

  • Remote work with a dynamic team.
  • Professional development opportunities.
  • Collaborative culture emphasizing curiosity and initiative.
  • Autonomy in managing customer relationships and implementations.
  • Career advancement opportunities as the company grows.
  • Inclusive equal opportunity workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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