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Implementation & Customer Success Manager — AI Agents

1 hour, 44 minutes ago
Malaysia
Full-time
Mid Level
Customer Success Manager
Artificial Intelligence and Machine Learning
JIRA Linear
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 425

Description

  • Own customer relationships from contract signing through implementation, launch, ongoing success, renewal, and expansion.
  • Configure, test, and launch customer workflows, including call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and automation.
  • Build and improve AI-agent prompts, workflows, escalation logic, and other behaviors.
  • Implement back-office workflows as Central expands beyond voice automation.
  • Manage integrations, including API credentials, authentication, and coordination with customer IT teams.
  • Lead onboarding calls, implementation sessions, troubleshooting, and proactive issue resolution.
  • Reproduce issues, review configurations, isolate failures, and escalate technical problems to engineering with appropriate context.
  • Verify engineering fixes and close the communication loop with customers.
  • Identify churn risks and opportunities for account expansion.
  • Document recurring implementation challenges and convert them into playbooks or automation solutions.

Requirements

  • 3+ years of experience in implementation, onboarding, technical account management, customer success, or a similar customer-facing B2B software role.
  • Experience directly managing a customer or implementation portfolio.
  • Ability to configure software using workflow builders, automation tools, or similar products.
  • Strong spoken and written English communication skills.
  • Hands-on experience with telephony, VoIP, call forwarding platforms, EHRs, or APIs.
  • Ability to troubleshoot technical issues independently.
  • Availability to consistently work US business hours.
  • Strong organizational skills for managing multiple implementations and customer issues.
  • Adaptability in a fast-moving environment with changing products and priorities.
  • Experience in healthcare operations, practice management, revenue cycle, or related front-office functions preferred.
  • Familiarity with athenahealth, Availity, Brightree, NexHealth, Linear/Jira, Stripe, or Slack preferred.
  • Experience implementing AI agents or AI-powered workflows, working at an early-stage startup, or driving expansion revenue preferred.

Benefits

  • Remote work flexibility from anywhere.
  • Professional development and career growth opportunities.
  • Supportive, collaborative, and innovative team culture.
  • Access to AI technology and tools.
  • Opportunity to help shape AI-driven workflows.
  • Competitive compensation and recognition for contributions.

Interested in this position?

Apply directly on the company website

Apply Now

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