Senior Professional Services Consultant

3 weeks, 4 days ago
Full-time
Senior
Project and Program Management
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Serve as the primary customer contact throughout onboarding and implementation.
  • Deliver implementations on schedule and against agreed milestones.
  • Configure, prompt-engineer, and drive adoption of Outreach AI Agents, including Research, Revenue, Personalization, Deal, and Meeting Prep Agents.
  • Manage project scope, budgets, margins, risks, milestones, stakeholders, and customer sign-off.
  • Drive platform adoption during and after go-live through education, best practices, and change management.
  • Support post-launch services such as managed services, optimizations, technical audits, and expansions.
  • Identify additional service opportunities and connect customers with appropriate teams.
  • Document customer information and ensure seamless cross-functional handoffs, including transition to Customer Success.
  • Partner with Sales, Presales, Customer Success, Education, Support, Product, and Engineering to capture and resolve customer feedback.
  • Help improve Professional Services methodologies, assets, programs, and AI-enabled delivery workflows.

Requirements

  • 5+ years of experience in professional services, consulting, implementation, customer success, or a related field, ideally in SaaS.
  • Experience advising SMB through enterprise customers and building trusted client relationships.
  • Proven implementation experience involving customer education, adoption, stakeholder management, and change management.
  • Strong project management skills, including timeline management, risk mitigation, budgeting, and milestone delivery.
  • Ability to communicate credibly with analysts, managers, and executive stakeholders.
  • Proactive, self-directed approach with the ability to learn complex concepts independently.
  • Strategic problem-solving skills and ability to break ambiguous problems into actionable components.
  • Technical aptitude with the ability to understand complex products and explain them clearly.
  • Experience adopting AI tools and techniques in consulting or delivery work.
  • Hands-on experience configuring or piloting AI agents, prompt engineering, or agent workflow design is preferred.

Benefits

  • Flexible time off.
  • 401(k) plan.
  • Medical, dental, and vision coverage for employees and dependents.
  • Parental leave, including paid night nurse options and gradual return to work.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.
  • Office snacks, beverages, and employee events.
  • Flexible U.S. remote work, with Seattle or Atlanta as preferred locations.

Interested in this position?

Apply directly on the company website

Apply Now

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