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Sr. Customer Success Manager

4 months, 3 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
H1

H1

H1 is the connecting force for global healthcare professionals, providing a trusted source of information and insights to drive research and commercial success.

Professional Services
251-1K
Founded 2017
$204M raised
View All Jobs 7

Description

  • Serve as the primary strategic point of contact for assigned enterprise and strategic accounts.
  • Build trusted relationships with senior and executive-level stakeholders.
  • Own account strategy, including implementation, adoption, success metrics, renewal readiness, and expansion opportunities.
  • Lead regular executive business reviews and present performance against KPIs, ROI, and strategic impact.
  • Identify and mitigate customer risks while uncovering growth opportunities across the portfolio.
  • Manage multiple complex initiatives across different business units within customer organizations.
  • Design and deliver tailored enablement and training sessions for customer workflows and use cases.
  • Analyze usage data, performance metrics, and customer feedback to identify trends and optimization opportunities.
  • Lead and de-escalate critical client situations in partnership with internal teams.
  • Represent the voice of the customer internally and collaborate cross-functionally with Product, Engineering, Sales, and Support.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Client Services within an Enterprise or Strategic B2B SaaS environment.
  • Experience owning complex, high-ARR accounts with senior stakeholder engagement.
  • Strong project management experience across multi-threaded, high-priority initiatives.
  • Experience working in or with Life Sciences organizations strongly preferred.
  • Medical Affairs or Clinical experience is a plus.
  • Proven ability to manage renewals, mitigate risk, and identify expansion opportunities.
  • Comfortable operating both strategically and tactically while maintaining a high-level view of account health and growth.
  • Confident communicator and presenter with the ability to lead executive discussions and influence decision-making.
  • Proactive, organized, and able to manage ambiguity with confidence.

Benefits

  • $100,000 to $120,000 annual base salary, based on experience.
  • Variable commission based on personal performance.
  • Stock options.
  • Full suite of health insurance options.
  • Generous paid time off.
  • Pre-planned company-wide wellness holidays.
  • Retirement options.
  • Health and charitable donation stipends.
  • Flexible work hours and the opportunity to work from anywhere.

Interested in this position?

Apply directly on the company website

Apply Now

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