Customer Service Technician

2 weeks ago
Full-time
Junior
Customer and Technical Support
Gritter Francona

Gritter Francona

Gritter Francona provides specialized business and IT solutions to government clients, leveraging the unique skills and dedication of service-disabled veterans to address complex strategy, technology, and management challenges.

Internet Software & Services
1-10
Founded 2013

Description

  • Respond to technical issues escalated by customers.
  • Act as a liaison between operations, the client, and Engineering/Development.
  • Provide assistance to end users using existing manuals and scripted responses.
  • Interact effectively with customers to address support needs.
  • Refer ongoing issues to the appropriate engineering support team.
  • Manage multi-discipline triage calls as needed.
  • Document and communicate workarounds and solutions clearly.

Requirements

  • High school diploma or GED.
  • Experience with problem solving, debugging, and providing solutions to technical issues.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Experience working within a team-oriented, collaborative, agile environment.
  • Highly self-motivated and directed.
  • Ability to manage multi-discipline triage calls.
  • Experience documenting and communicating workarounds and solutions clearly.

Interested in this position?

Apply directly on the company website

Apply Now

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