Senior Customer Success Manager, Enterprise

1 month ago
Full-time
Senior
Customer and Technical Support
Greenhouse Software

Greenhouse Software

Greenhouse is a leading hiring software company that provides a comprehensive suite of tools and services to help businesses excel in their hiring practices. With a focus on fair and equitable hiring, Greenhouse offers scalable workflows and innovative...

Professional Services
251-1K
Founded 2012
$110M raised

Description

  • Provide strategic guidance to enterprise clients on Greenhouse products and related industry best practices.
  • Define success metrics and business proof points for customer engagements, including implementations and business reviews.
  • Act as a trusted advisor and extension of the customer team, building relationships across all levels of the organization.
  • Partner with Account Management, Support, Product, Professional Services, Engineering, Sales, and Expansions teams to support customers and drive outcomes.
  • Use data to recommend product and strategy improvements and communicate customer concerns and market trends internally.
  • Identify and manage upsell, renewal, and expansion opportunities across a strategic book of business.
  • Lead strategic account planning to prioritize customer goals and growth opportunities.
  • Develop and lead initiatives that improve customer value and internal processes.
  • Create solutions for complex customer challenges, including those related to AI-powered hiring tools.
  • Take on additional projects and responsibilities as business needs require.

Requirements

  • 5+ years of hands-on account management or customer success management experience, preferably in B2B tech or SaaS.
  • Experience managing complex enterprise accounts with high ARR responsibility.
  • Demonstrated ability to drive product adoption across multi-product SaaS environments.
  • Comfort with and curiosity about AI tools in your own workflow and in helping customers adopt AI-powered features.
  • Strong discovery skills with the ability to ask thoughtful, open-ended questions.
  • Proven track record managing retention, expansion, and risk mitigation across a strategic book of business.
  • Formal or informal project management experience.
  • Experience collaborating with and orchestrating large cross-functional account teams.
  • Background in SaaS is a plus.
  • Background in HR Tech or Talent Acquisition is a plus.
  • Must be legally eligible to work in Canada without sponsorship at the start date.

Benefits

  • National pay range of $97,700 to $146,500 CAD.
  • Potential eligibility for stock option awards, bonuses, and merit increases.
  • Opportunity for sales commissions based on the applicable commission plan.
  • Remote-first work environment with shared office spaces in New York City and Ireland.
  • Optional co-working spaces for added flexibility.
  • Performance review program with actionable feedback.
  • Bonus structure that rewards great performance.
  • Learning and development budget to support continued education and skill-building.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Implementation Advocate

Inovalon 1K-5K IT Services

Inovalon is hiring an Implementation Advocate to partner with healthcare provider clients on onboarding and solution configuration for revenue cycle management workflows.

CRM HIPAA Linux Salesforce
7 hours, 58 minutes ago

VIP Player Services Lead - Tiki Solitaire TriPeaks

Scopely 1K-5K Internet Software & Services

Scopely is hiring a remote VIP and Player Services Lead in Canada to shape player experience and service operations for Tiki Solitaire TriPeaks.

7 hours, 58 minutes ago

Associate Renewals Manager

Associate Renewals Manager at an organization focused on customer retention and revenue growth, responsible for managing renewals and supporting customer success across internal teams and clients.

8 hours, 13 minutes ago

Customer Success Manager - US

Fingerprint 51-250 IT Services

Fingerprint is hiring a Customer Success Manager to guide enterprise and mid-market customers from onboarding through renewal across fraud and identity use cases in a fully remote, globally distributed environment.

Cybersecurity macOS Salesforce
8 hours, 13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers