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Senior Customer Success Manager, Enterprise

1 week, 3 days ago
Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Greenhouse Software

Greenhouse Software

Greenhouse is a leading hiring software company that provides a comprehensive suite of tools and services to help businesses excel in their hiring practices. With a focus on fair and equitable hiring, Greenhouse offers scalable workflows and innovative...

Professional Services
251-1K
Founded 2012
$110M raised
View All Jobs 7

Description

  • Provide strategic guidance to enterprise clients on Greenhouse products and related industry best practices.
  • Define success metrics and business proof points for customer engagements, including implementations and business reviews.
  • Act as a trusted advisor and extension of the customer team, building relationships across all levels of the organization.
  • Partner with Account Management, Support, Product, Professional Services, Engineering, Sales, and Expansions teams to support customers and drive outcomes.
  • Use data to recommend product and strategy improvements and communicate customer concerns and market trends internally.
  • Identify and manage upsell, renewal, and expansion opportunities across a strategic book of business.
  • Lead strategic account planning to prioritize customer goals and growth opportunities.
  • Develop and lead initiatives that improve customer value and internal processes.
  • Create solutions for complex customer challenges, including those related to AI-powered hiring tools.
  • Take on additional projects and responsibilities as business needs require.

Requirements

  • 5+ years of hands-on account management or customer success management experience, preferably in B2B tech or SaaS.
  • Experience managing complex enterprise accounts with high ARR responsibility.
  • Demonstrated ability to drive product adoption across multi-product SaaS environments.
  • Comfort with and curiosity about AI tools in your own workflow and in helping customers adopt AI-powered features.
  • Strong discovery skills with the ability to ask thoughtful, open-ended questions.
  • Proven track record managing retention, expansion, and risk mitigation across a strategic book of business.
  • Formal or informal project management experience.
  • Experience collaborating with and orchestrating large cross-functional account teams.
  • Background in SaaS is a plus.
  • Background in HR Tech or Talent Acquisition is a plus.
  • Must be legally eligible to work in Canada without sponsorship at the start date.

Benefits

  • National pay range of $97,700 to $146,500 CAD.
  • Potential eligibility for stock option awards, bonuses, and merit increases.
  • Opportunity for sales commissions based on the applicable commission plan.
  • Remote-first work environment with shared office spaces in New York City and Ireland.
  • Optional co-working spaces for added flexibility.
  • Performance review program with actionable feedback.
  • Bonus structure that rewards great performance.
  • Learning and development budget to support continued education and skill-building.

Interested in this position?

Apply directly on the company website

Apply Now

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