Senior Customer Success Manager, Enterprise

1 day, 8 hours ago
Full-time
Senior
Customer and Technical Support
Greenhouse Software

Greenhouse Software

Greenhouse is a leading hiring software company that provides a comprehensive suite of tools and services to help businesses excel in their hiring practices. With a focus on fair and equitable hiring, Greenhouse offers scalable workflows and innovative...

Professional Services
251-1K
Founded 2012
$110M raised

Description

  • Provide strategic guidance to enterprise clients on Greenhouse products and relevant industry trends.
  • Own ongoing consultative customer relationships from pre-sales through implementation and long-term optimization.
  • Define success metrics and proof points for customer engagements, including implementations and business reviews.
  • Act as a trusted advisor and a key internal resource across sales, marketing, product, and engineering.
  • Build relationships broadly and deeply across customer organizations, from day-to-day users to C-suite executives.
  • Use data to recommend products, strategies, and talent practices, and escalate critical customer concerns.
  • Lead account planning, identify upsell opportunities, and partner with Sales and Expansion teams on renewals and expansions.
  • Work cross-functionally to solve complex customer problems and improve internal processes.
  • Create solutions for emerging customer challenges, especially around AI-powered hiring tools.
  • Take on additional projects and responsibilities as business needs require.

Requirements

  • 5+ years of hands-on account management or customer success management experience, preferably in B2B tech/SaaS.
  • Experience managing complex enterprise accounts with high ARR responsibility.
  • Demonstrated ability to drive product adoption across multi-product SaaS environments.
  • Comfort with and curiosity about AI tools in your own work and in helping customers adopt AI-powered features.
  • Strong discovery skills with the ability to ask thoughtful, open-ended questions.
  • Proven track record managing retention, expansion, and risk mitigation across a strategic book of business.
  • Formal or informal project management experience.
  • Experience collaborating with and orchestrating large cross-functional account teams.
  • Background in SaaS is a plus.
  • Background in HR Tech or Talent Acquisition is a plus.
  • Must be legally eligible to work in Canada and unable to require sponsorship at the start date.

Benefits

  • National pay range of $97,700 - $146,500 CAD.
  • Eligibility for additional compensation, including stock option awards, bonuses, and merit increases.
  • Potential for sales commissions, depending on the role’s commission plan.
  • Remote-first work environment with shared office spaces in New York City and Ireland.
  • Optional co-working spaces for added flexibility.
  • Performance review program with actionable feedback.
  • Bonus structure that rewards strong performance.
  • Learning and development budget to support continuing education and skill growth.

Interested in this position?

Apply directly on the company website

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