RemoteLeaf Logo
Log in Sign up

Senior Customer Success Manager, Enterprise

1 month ago
Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Greenhouse Software

Greenhouse Software

Greenhouse is a leading hiring software company that provides a comprehensive suite of tools and services to help businesses excel in their hiring practices. With a focus on fair and equitable hiring, Greenhouse offers scalable workflows and innovative...

Professional Services
251-1K
Founded 2012
$110M raised
View All Jobs 11

Description

  • Provide strategic guidance to enterprise clients on Greenhouse products and relevant industry trends.
  • Own ongoing consultative customer relationships from pre-sales through implementation and long-term optimization.
  • Define success metrics and proof points for customer engagements, including implementations and business reviews.
  • Act as a trusted advisor and a key internal resource across sales, marketing, product, and engineering.
  • Build relationships broadly and deeply across customer organizations, from day-to-day users to C-suite executives.
  • Use data to recommend products, strategies, and talent practices, and escalate critical customer concerns.
  • Lead account planning, identify upsell opportunities, and partner with Sales and Expansion teams on renewals and expansions.
  • Work cross-functionally to solve complex customer problems and improve internal processes.
  • Create solutions for emerging customer challenges, especially around AI-powered hiring tools.
  • Take on additional projects and responsibilities as business needs require.

Requirements

  • 5+ years of hands-on account management or customer success management experience, preferably in B2B tech/SaaS.
  • Experience managing complex enterprise accounts with high ARR responsibility.
  • Demonstrated ability to drive product adoption across multi-product SaaS environments.
  • Comfort with and curiosity about AI tools in your own work and in helping customers adopt AI-powered features.
  • Strong discovery skills with the ability to ask thoughtful, open-ended questions.
  • Proven track record managing retention, expansion, and risk mitigation across a strategic book of business.
  • Formal or informal project management experience.
  • Experience collaborating with and orchestrating large cross-functional account teams.
  • Background in SaaS is a plus.
  • Background in HR Tech or Talent Acquisition is a plus.
  • Must be legally eligible to work in Canada and unable to require sponsorship at the start date.

Benefits

  • National pay range of $97,700 - $146,500 CAD.
  • Eligibility for additional compensation, including stock option awards, bonuses, and merit increases.
  • Potential for sales commissions, depending on the role’s commission plan.
  • Remote-first work environment with shared office spaces in New York City and Ireland.
  • Optional co-working spaces for added flexibility.
  • Performance review program with actionable feedback.
  • Bonus structure that rewards strong performance.
  • Learning and development budget to support continuing education and skill growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Inovalon

Implementation Advocate

Inovalon 1K-5K IT Services

Inovalon is hiring an Implementation Advocate to partner with healthcare provider clients on onboarding and solution configuration for revenue cycle management workflows.

United States Full-time Junior Customer Success Manager Implementation Engineer
$61k-$89k
CRM HIPAA Linux Salesforce
7 hours, 57 minutes ago
Scopely

VIP Player Services Lead - Tiki Solitaire TriPeaks

Scopely 1K-5K Internet Software & Services

Scopely is hiring a remote VIP and Player Services Lead in Canada to shape player experience and service operations for Tiki Solitaire TriPeaks.

Canada Full-time Lead Customer Success Manager
$48k-$64k
7 hours, 57 minutes ago
Hire Premium Sales & Support Global Team - CrewBloom

Associate Renewals Manager

Hire Premium Sales & Support Global Team - CrewBloom 51-250 Professional Services

Associate Renewals Manager at an organization focused on customer retention and revenue growth, responsible for managing renewals and supporting customer success across internal teams and clients.

India Full-time Junior Account Manager Customer Success Manager
8 hours, 12 minutes ago
Fingerprint

Customer Success Manager - US

Fingerprint 51-250 IT Services

Fingerprint is hiring a Customer Success Manager to guide enterprise and mid-market customers from onboarding through renewal across fraud and identity use cases in a fully remote, globally distributed environment.

United States Full-time Mid Level Customer Success Manager
$110k-$130k
Cybersecurity macOS Salesforce
8 hours, 12 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers