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Senior Solutions Engineer | West Coast | Remote

2 hours, 55 minutes ago
United States
Full-time
Senior
Solutions Engineer
Customer and Technical Support
Apply Now
Grafana

Grafana

Grafana is the open observability platform providing analytics, monitoring, and visualization solutions with a focus on user control and cost efficiency.

IT Services
1K-5K
Founded 2014
$535M raised
View All Jobs 91

Description

  • Join an early member of a high-growth Enterprise Solutions Engineering team to solve technical and customer problems.
  • Partner with Sales to communicate Grafana’s value proposition, vision, and strategy to customers.
  • Own technical customer engagements and help close opportunities through competitive knowledge and technical credibility.
  • Deliver product and technical presentations to prospective and existing customers.
  • Proactively communicate with customers and internal teams to share product feedback and competitive insights.
  • Drive product conversations based on customer needs and problems discovered during interactions.
  • Support enablement efforts by improving documentation, writing blog posts, recording videos, and creating knowledge base articles and other materials.
  • Act as a communication bridge between customers, Product Management, and Engineering teams.

Requirements

  • 5+ years of technical pre-sales experience, ideally with open source technologies or in the metrics/monitoring space.
  • Ideally located on the West Coast of the US.
  • Strong judgment, collaboration, and leadership skills in a startup environment with varied and complex responsibilities.
  • Ability to work and collaborate effectively with an international, remote-first team.
  • Excellent written and oral communication skills.
  • Ability to clearly articulate value propositions and technical advantages to customers and internal stakeholders.
  • Technical mindset with a desire to grow technically; recent coding bootcamp graduates or candidates with post-sales or engineering experience may be considered.
  • Self-motivated, նախաձեռնative, and creative, with a strong interest in solving technical challenges.
  • Comfort with a high-growth, fast-changing environment and customer-facing work.

Benefits

  • United States OTE compensation range of $204,000 - $254,000.
  • Restricted Stock Units (RSUs) included in all roles.
  • 100% remote, global work environment.
  • Global annual leave policy of 30 days per year.
  • 3 days of annual leave reserved for Grafana Shutdown Days.
  • In-person onboarding for new hires.
  • Career growth pathways and development opportunities.
  • Transparent, collaborative, and high-trust company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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