Senior Solutions Engineer | Tokyo, Japan | Remote

11 hours, 28 minutes ago
Full-time
Senior
Customer and Technical Support
Grafana

Grafana

Grafana is the open observability platform providing analytics, monitoring, and visualization solutions with a focus on user control and cost efficiency.

IT Services
1K-5K
Founded 2014
$535M raised

Description

  • Partner with the Sales team to communicate Grafana's value proposition, vision, and strategy to customers.
  • Own technical customer engagements and help close complex opportunities.
  • Deliver product and technical presentations to prospective and existing customers.
  • Communicate customer feedback and competitive insights to internal teams, including Product Management and Engineering.
  • Drive product conversations based on customer needs and business problems.
  • Create and improve enablement materials such as documentation, blog posts, videos, and knowledge base articles.
  • Support demos, hands-on enablement, technical evaluations, and ongoing customer interaction.
  • Serve as a bridge between customers, sales, and technical teams.

Requirements

  • Ideally located in Tokyo, Japan.
  • 5+ years of technical pre-sales experience, ideally in open source technologies or the metrics/monitoring space.
  • Strong written and oral communication skills for collaboration with remote internal teams and global customers.
  • Ability to articulate the value proposition and technical advantages of the products clearly.
  • Open to varied and complex assignments requiring strong judgment, collaboration, and leadership.
  • Technical mindset with a desire to grow technically.
  • Experience with sales methodologies such as MEDD(P)ICC is a plus.
  • Ability to solve technical challenges and develop creative customer solutions.

Benefits

  • OTE compensation range of 14m - 18.5m JPY in Japan.
  • Restricted Stock Units (RSUs) included for all roles.
  • 100% remote, global work culture.
  • Global annual leave policy of 30 days per year.
  • 3 days of annual leave reserved for Grafana Shutdown Days.
  • In-person onboarding for new team members.
  • Career growth pathways and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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