GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services

Information Technology

251-1K (277)

16 open positions

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Middle Technical Support Specialist

3 weeks, 5 days ago

Anywhere

Full-time

Junior

Technical Support Engineer

Customer and Technical Support

Confluence ELK Stack Grafana JIRA Kibana

Apply Now

GR8 Tech

IT Services

251-1K

View All Jobs 16

Description

Provide first-line technical support for clients and ensure issues are identified, documented, and resolved efficiently.
Reproduce, analyze, and resolve technical issues or escalate them when necessary.
Create and manage incident tickets while ensuring SLA compliance.
Work with internal teams such as DevOps, QA, and Product to resolve problems.
Act as the first line of technical defense for clients with clear, professional communication.
Monitor product stability and notify relevant teams during urgent incidents.
Escalate unresolved or blocked issues according to internal procedures.
Handle a high volume of diverse incoming tickets and switch contexts quickly.

Requirements

1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
English level B2+ and fluency in Russian or Ukrainian.
Full readiness to work in a shift-based schedule, including regular night shifts.
Hands-on experience with browser DevTools, including inspecting elements, checking network tabs, and reproducing bugs.
Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
Proficiency with Jira and Confluence for ticket tracking and documentation.
Familiarity with ITIL processes.
Multitasking skills and the ability to manage a high volume of incoming tickets.
Experience in technical support for a B2B product company or iGaming industry is preferred.

Benefits

Annual Benefits Cafeteria budget that can be allocated to sports, medical, mental health, home office, or languages.
Paid maternity/paternity leave plus a monthly childcare allowance.
20+ vacation days, unlimited sick leave, and emergency time off.
Remote-first work setup with tech support and coworking compensation.
Team events, including online, offline, and offsite gatherings.
Learning culture with internal courses and growth programs.

Interested in this position?

Apply directly on the company website

Apply Now

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