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Middle Technical Support Specialist

10 hours, 34 minutes ago
Anywhere
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Confluence ELK Stack Grafana JIRA Kibana
Apply Now
GR8 Tech

GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services
251-1K
View All Jobs 18

Description

  • Provide first-line technical support for clients and ensure issues are identified, documented, and resolved efficiently.
  • Reproduce, analyze, and resolve technical issues or escalate them when necessary.
  • Create and manage incident tickets while ensuring SLA compliance.
  • Work with internal teams such as DevOps, QA, and Product to resolve problems.
  • Act as the first line of technical defense for clients with clear, professional communication.
  • Monitor product stability and notify relevant teams during urgent incidents.
  • Escalate unresolved or blocked issues according to internal procedures.
  • Handle a high volume of diverse incoming tickets and switch contexts quickly.

Requirements

  • 1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
  • English level B2+ and fluency in Russian or Ukrainian.
  • Full readiness to work in a shift-based schedule, including regular night shifts.
  • Hands-on experience with browser DevTools, including inspecting elements, checking network tabs, and reproducing bugs.
  • Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
  • Proficiency with Jira and Confluence for ticket tracking and documentation.
  • Familiarity with ITIL processes.
  • Multitasking skills and the ability to manage a high volume of incoming tickets.
  • Experience in technical support for a B2B product company or iGaming industry is preferred.

Benefits

  • Annual Benefits Cafeteria budget that can be allocated to sports, medical, mental health, home office, or languages.
  • Paid maternity/paternity leave plus a monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, and emergency time off.
  • Remote-first work setup with tech support and coworking compensation.
  • Team events, including online, offline, and offsite gatherings.
  • Learning culture with internal courses and growth programs.

Interested in this position?

Apply directly on the company website

Apply Now

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