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Manager, Servicing Enablement

1 month, 3 weeks ago
United States
Full-time
Senior
Operations Manager
Project and Program Management
Apply Now
GoodLeap

GoodLeap

GoodLeap is a leading fintech for sustainable home solutions, offering a one-stop point of sale solution for eco-friendly upgrades with flexible payment options to make sustainable living more accessible and affordable.

Capital Markets
1K-5K
Founded 2003
View All Jobs 6

Description

  • Oversee the daily operational execution performed by third-party sub-servicers.
  • Monitor billing cycles, statement production, interest accrual calculations, minimum payment logic, and fee assessments.
  • Validate payment application processes, refunds, adjustments, and exception handling.
  • Monitor delinquency management, charge-offs, recoveries, and other lifecycle servicing events.
  • Ensure servicing execution aligns with regulatory, investor, and internal control requirements.
  • Develop a deep understanding of the GoodLeap HELOC product structure, system configuration, and servicing workflows.
  • Serve as the servicing lead for product updates, enhancements, and new feature implementation.
  • Translate business requests into clear operational requirements for the sub-servicer and coordinate testing, validation, and deployment.
  • Monitor vendor performance against SLAs, KPIs, and contractual obligations, and lead recurring operational reviews.
  • Lead root cause analysis and remediation planning for servicing defects, compliance gaps, and audit findings.
  • Support internal audits, regulatory exams, and investor reviews through file reviews, transaction testing, and corrective actions.
  • Reconcile internal portfolio data with servicer source system reporting and review investor reporting inputs and outputs.
  • Monitor credit bureau reporting and dispute resolution processes.
  • Identify emerging operational or regulatory risks and escalate material issues appropriately.

Requirements

  • Minimum of 5–8+ years of experience in mortgage and/or HELOC servicing operations.
  • Direct experience working for or alongside mortgage/HELOC servicers in a regulated financial services environment.
  • Strong understanding of the mortgage servicing lifecycle, including payment processing, escrow, delinquency, bankruptcy, and loss mitigation.
  • Experience managing servicing-related product changes or operational enhancements is preferred.
  • Familiarity with regulatory frameworks including Reg X, Reg Z, FCRA, UDAAP, and FDCPA (as applicable).
  • Experience managing or overseeing third-party servicing vendors is preferred.
  • Strong analytical, reconciliation, and risk management skills.
  • Technical aptitude with the ability to review system logic and servicing calculations.
  • Excellent verbal and written communication skills for stakeholder communication at all levels.
  • Strong interpersonal skills and the ability to build relationships with internal teams, senior leaders, vendors, and sub-servicers.
  • Advanced proficiency with computer functions and the MS Office suite is strongly preferred.
  • Demonstrated leadership ability in guiding cross-functional teams and managing stakeholder expectations.
  • Ability to motivate teams and drive collaboration in a fast-paced environment.
  • Ability to adapt to changing priorities and work under pressure to meet tight deadlines.
  • Flexibility to manage projects spanning different time zones and involving international stakeholders.
  • Bachelor’s degree required.

Benefits

  • Remote, US-based full-time position.
  • Compensation of $110,000 to $130,000 annually.
  • Opportunity to work with a technology company focused on sustainable home efficiency and solar financing.
  • Reasonable accommodations for known disabilities during the application process and employment, as required by law.

Interested in this position?

Apply directly on the company website

Apply Now

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