Collections Specialist

1 hour, 20 minutes ago
Full-time
Mid Level
Operations
Gong

Gong

Gong provides a revenue intelligence platform that captures and analyzes customer interactions, enabling B2B sales teams to enhance their sales conversations and make data-driven decisions to increase revenue.

Internet Software & Services
251-1K
Founded 2015
$583M raised

Description

  • Manage inbound customer billing and payment inquiries through the AR shared mailbox and ticketing system.
  • Proactively follow up on outstanding invoices and resolve payment delays while maintaining customer relationships.
  • Research and resolve billing discrepancies, invoice disputes, purchase order issues, and payment questions with internal stakeholders.
  • Prepare customer account reconciliations and statements upon request.
  • Monitor customer billing portals for invoice submission, payment status, and compliance requirements.
  • Collaborate with Sales, Revenue Operations, Legal, Customer Success, and Revenue Accounting to resolve billing and collection issues.
  • Provide backup support for sales order approvals, invoice revisions, billing operations, and payment application activities.
  • Maintain accurate customer account records and document collection activities.
  • Identify recurring issues and recommend process improvements to improve efficiency and customer experience.
  • Leverage AI and automation tools to streamline communications and reduce manual administrative work.
  • Assist with monthly reporting, audit requests, and other Accounts Receivable and Revenue initiatives.
  • Contribute to standard operating procedures for a scalable Order-to-Cash process.

Requirements

  • 3+ years of experience in Accounts Receivable, Collections, Billing, or Order-to-Cash.
  • Experience collecting commercial customer accounts in a high-volume environment.
  • Strong understanding of invoicing, collections, account reconciliation, and payment application concepts.
  • Experience with ERP systems such as NetSuite, Oracle, SAP, or similar, and Salesforce.
  • Experience working with customer procurement or invoicing portals.
  • Strong analytical and problem-solving skills with exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • Intermediate to advanced Excel or Google Sheets skills, including pivot tables, lookups, filtering, and reporting.
  • Demonstrated ability to identify process improvements and drive operational efficiencies.
  • Experience using AI productivity tools such as ChatGPT, Microsoft Copilot, or similar.
  • Ability to manage competing priorities in a fast-paced, high-growth environment.
  • Experience in a SaaS or recurring revenue environment (preferred).
  • Experience supporting billing operations or sales order approvals (preferred).

Benefits

  • Medical, dental, and vision coverage for employees and families.
  • Flexible wellness stipend through the Wellbeing Fund.
  • Mental health benefits with covered therapy and coaching.
  • 401(k) program.
  • Education and learning stipend.
  • Flexible vacation time.
  • Paid parental leave.
  • Company-wide recharge days each quarter.
  • Work-from-home stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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