Entity Management - Senior Manager/ Manager

1 week, 1 day ago
Full-time
Senior
Operations
GoGlobal

GoGlobal

GoGlobal Technologies Inc. is an online survey specialist company that custom builds online surveys for organizations to conduct internet market research.

Professional Services

Description

  • Manage the EMT delivery queue and workload to meet volume, quality, and SLA targets.
  • Coordinate with outsourced partners against agreed service-level agreements.
  • Supervise, coach, and develop delivery specialists and analysts.
  • Uphold global EMT standards, SOPs, and statutory and regulatory requirements across served markets.
  • Handle client operational queries and escalations while maintaining client satisfaction.
  • Monitor SLA attainment, quality, productivity, utilisation, compliance, controls, and client satisfaction.
  • Collaborate with regional and global stakeholders to maintain consistent delivery standards.

Requirements

  • Bachelor’s degree in a related field.
  • 6+ years of experience in entity management, corporate secretarial services, or business-services operations.
  • Previous experience supervising a team.
  • Strong knowledge of statutory and entity-compliance processes.
  • Organised and detail-oriented, with the ability to manage workloads and people.
  • Experience working across multiple markets (preferred).
  • Exposure to delivery platforms and workflow tools (preferred).

Benefits

  • Fully remote work, with hybrid options in some countries.
  • Opportunity for outstanding employees to become partners and share in company profits.
  • Global career opportunities across international roles and locations.
  • Collaborative, diverse, and supportive global team environment.
  • Autonomy to make decisions and focus on results rather than hours worked.
  • Transparent communication, including monthly sharing of company financials.
  • Sustainable, privately owned company focused on long-term growth.

Interested in this position?

Apply directly on the company website

Apply Now

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