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Associate Director, Payments

5 days, 8 hours ago
United States
Full-time
Lead
Operations Manager
Operations
Apply Now
GOAT Group

GOAT Group

GOAT Group is a global platform offering the greatest products from the past, present, and future. Established in 2015, it has evolved into the premier sneaker marketplace worldwide, expanding to provide apparel and accessories from emerging, contempor...

Retailing
1K-5K
$493M raised
View All Jobs 4

Description

  • Execute a comprehensive global payments strategy aligned with business objectives and growth targets across all markets.
  • Manage end-to-end payment operations, including payment processor relationships, gateway integrations, and operational procedures.
  • Own commercial strategy and lead negotiations with payment processors, acquirers, and fintech partners to secure optimal terms, pricing, routing, and contracts.
  • Lead initiatives to optimize payment acceptance rates, reduce transaction costs, improve conversion and settlement times, and enhance customer payment experiences.
  • Serve as the subject matter expert and primary stakeholder for payment-related product development and platform enhancements, partnering with Product and Engineering.
  • Partner closely with Finance to own and optimize payments unit economics, including transaction costs, authorization rates, chargebacks, and take-rate impact.
  • Collaborate with Risk and Compliance (and fraud teams) to ensure adherence to PCI DSS, PSD2, SCA, SOX, and other regional regulatory requirements and fraud prevention strategies.
  • Establish, monitor, and report key performance metrics for payment operations (authorization rates, conversion, settlement times, cost efficiency) and provide strategic counsel to executive leadership.
  • Drive payment innovation by evaluating and implementing emerging payment methods and technologies (real-time payments, stablecoins, BNPL/installments, tokenization) and AI/ML for automation and predictive routing.
  • Coordinate payment infrastructure planning to support scaling requirements, international expansion, and maintain comprehensive documentation of payment flows and vendor agreements.

Requirements

  • Bachelor's degree in Finance, Business, Economics, Computer Science, or related field; MBA or advanced degree preferred.
  • 12+ years of progressive payments experience (or 8+ years with an advanced degree), with at least 4 years in a senior strategic or leadership capacity.
  • Deep expertise in payment processing systems, merchant acquiring, card networks, and alternative payment methods, with proven experience directing complex payment operations for high-volume e-commerce or marketplace platforms.
  • Strong understanding of payment security and compliance standards (PCI-DSS, PSD2, SCA, SOX) and fraud prevention/risk management methodologies.
  • Proven experience negotiating and managing relationships with payment processors, acquirers, and financial institution partners.
  • Solid grasp of international payment methods, cross-border transaction requirements, regional compliance standards, and multi-currency settlement/FX optimization (nice-to-have).
  • Exceptional analytical skills with the ability to translate complex payment data into actionable business insights and improve unit economics.
  • Technical fluency with payment APIs, webhooks, integration architectures, and familiarity with how AI/ML models integrate into payment gateways and fraud engines.
  • Demonstrated ability to lead enterprise-wide initiatives, influence outcomes without direct authority, and communicate effectively with technical and C-suite stakeholders.
  • Experience scaling payment operations through high-growth phases or international expansion, and knowledge of emerging payment technologies (nice-to-have).

Benefits

  • Hiring range $136,640 - $200,800 USD (starting pay determined by work location, experience, skills, and internal parity).
  • Geographic pay tiers based on U.S. home state: Tier 1 $160,700 - $200,800; Tier 2 $144,700 - $180,800; Tier 3 $136,640 - $170,800.
  • 401(k) retirement plan.
  • Paid time off.
  • Medical, dental, and vision insurance options.
  • Disability and life insurance options.

Interested in this position?

Apply directly on the company website

Apply Now

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