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Enterprise Onboarding Specialist

2 months, 3 weeks ago
United States
Full-time
Mid Level
Implementation Engineer
Project and Program Management
Monday.com Salesforce
Apply Now
GiveCampus

GiveCampus

GiveCampus is the world's #1 fundraising platform for nonprofit educational institutions, offering a blend of crowdfunding, peer-to-peer fundraising, social networking, and gamification. Trusted by over 1,000 colleges, universities, and K-12 schools, G...

Internet Software & Services
51-250
Founded 2014
View All Jobs 3

Description

  • Serve as the main point of contact for enterprise partners during onboarding and guide them through implementation, timelines, and platform adoption.
  • Streamline onboarding workflows to reduce implementation timelines and accelerate partner time-to-value.
  • Work with Product to identify and prioritize enhancements that improve the onboarding experience.
  • Develop scalable onboarding processes, documentation, templates, best practices, and playbooks.
  • Collaborate with Success Operations, Sales, Product, and Partner Operations to ensure smooth handoffs and clear expectations.
  • Engage partners proactively to solve challenges, provide tailored guidance, and build trusted relationships during onboarding.
  • Track onboarding metrics, gather partner feedback, and recommend improvements to increase satisfaction.
  • Plan and deliver in-person onboarding touchpoints, including at least one on-site visit for each Enterprise onboarding school.

Requirements

  • Experience implementing software solutions for enterprise-level partners in a SaaS environment.
  • Familiarity with partner onboarding tools such as Vitally, Monday.com, Smartsheet, or CRMs like Salesforce.
  • Strong technical aptitude, including comfort with integrations, APIs, or troubleshooting implementation issues.
  • Experience building systems from the ground up, including developing, documenting, and refining workflows.
  • Experience creating onboarding playbooks, knowledge bases, or training materials for scaled implementations.
  • Ability to manage onboarding projects with structured processes, clear timelines, and measurable milestones.
  • Proven ability to identify inefficiencies, implement repeatable solutions, and scale processes across teams.
  • Demonstrated ownership, accountability, and a bias for action in a fast-paced environment.
  • Ability to work independently and collaboratively within a lean, high-performing team.
  • Exposure to EdTech or fundraising workflows, especially in Higher Education or K-12 schools, is a plus.

Benefits

  • Remote-first role based in the U.S. with flexible distributed work.
  • Access to a 12,000-square-foot Washington, DC office whenever you want to use it.
  • Regular team meet-ups, partner institution visits, and retreats in various locations.
  • Opportunity to participate in company-wide and team-specific onsite gatherings throughout the year.
  • Work at a profitable, fast-growing company backed by leading investors.
  • Eligibility to join a company that has had major employee liquidity events, including a $140 million growth investment and tender offer.
  • Join a mission-driven team with meaningful ownership and impact.

Interested in this position?

Apply directly on the company website

Apply Now

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