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Senior Professional Services Partners Manager, Subcontractor Partner Solutions

3 days, 21 hours ago
United States
Full-time
Lead
Program Manager
Project and Program Management
CRM GitLab
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 117

Description

  • Own the subcontractor partner operating model for Professional Services, including onboarding, lifecycle management, access coordination, readiness tracking, status management, and offboarding.
  • Develop and execute a global strategy for subcontractor and services partners that expands delivery capacity while maintaining quality, customer satisfaction, and regional alignment.
  • Serve as the primary relationship manager for strategic subcontractor and services partners and build strong partnerships with external partner principals and delivery managers.
  • Partner with Professional Services, Delivery, project management, and regional leadership to identify staffing needs, evaluate partner resources, and maintain visibility into inventory, skills, capacity, rates, and specialty coverage.
  • Manage or support contract and engagement workflows, including contract initiation, work authorization governance, purchase order coordination, invoice routing, retainer administration, and renewals.
  • Improve partner delivery readiness through onboarding guidance, enablement expectations, shadowing requirements, certification alignment, and delivery standards.
  • Establish and maintain partner performance scorecards, feedback loops, and compliance mechanisms to assess quality, readiness, utilization, customer feedback, and future fit.
  • Drive process improvement and automation across partner onboarding, engagement workflows, rules of engagement, and systems used to manage subcontractor operations.

Requirements

  • Demonstrated progressive experience in subcontractor partner management, Professional Services operations, partner programs, channel or ecosystem roles, or services-partner management within a technology company.
  • Experience building, managing, and improving partner operating models or programs that support scalable services delivery.
  • Strong working knowledge of partner administration, contract processes, and terms and conditions management in partnership with Legal, Finance, Procurement, and Operations teams.
  • Ability to work effectively across Professional Services, Sales, Ecosystems, Marketing, Enablement, Finance, Legal, IT, Security, and regional delivery stakeholders.
  • Experience managing strategic partner relationships and building credibility with internal stakeholders and external partner executives.
  • Strong program and project management skills, including process documentation, workflow improvement, governance, reporting, and global operational execution.
  • Data-informed thinking and operational rigor, with the ability to track partner performance, capacity, readiness, and risk and turn findings into recommendations.
  • Familiarity with systems used in partner and services operations, such as CRM, professional services automation, procurement, and partner portal tools.
  • Ability to use GitLab.
  • Preferred: experience in roles supporting services delivery, partner operations, or ecosystem management in a fast-moving global environment.

Benefits

  • Base salary range of $104,800 to $175,400 USD for the listed U.S. level.
  • Flexible Paid Time Off.
  • Benefits to support health, finances, and well-being.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Team Member Resource Groups.
  • Remote work across many countries, with location-based eligibility requirements for some roles.

Interested in this position?

Apply directly on the company website

Apply Now

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