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Senior Manager, Customer Trust & Security Governance

6 hours ago
United States
Full-time
Senior
Compliance Manager
Cybersecurity
DevSecOps
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 121

Description

  • Lead the customer trust function for contract reviews, security questionnaires, requests for proposals, and related customer and vendor security inquiries.
  • Set direction, priorities, and operating practices that help the team respond effectively while reducing friction in the sales cycle.
  • Partner with Legal, Sales, Product, and Procurement to review and negotiate security-related terms in revenue and vendor agreements.
  • Manage escalations for complex security questionnaires, risk assessments, and contract issues, and guide teams toward practical solutions.
  • Develop and improve security templates, playbooks, fallback positions, and training materials that support faster, more consistent negotiations.
  • Build and maintain GitLab's library of security policies and collaborate with security subject matter experts to mature security standards.
  • Drive the security metrics and reporting program, including preparation and facilitation for quarterly business reviews.
  • Oversee a security awareness program and use automation and AI tooling to improve workflows, documentation, and team effectiveness.
  • Shape how GitLab addresses customer security needs at scale and improve how security is measured and communicated internally.

Requirements

  • Extensive experience leading security governance or customer-facing security programs in a complex, cross-functional environment.
  • Knowledge of security and compliance frameworks such as SOC 2, ISO 27001, FedRAMP, GDPR, and NIST.
  • Ability to review and negotiate security and privacy terms in contracts with a practical approach to balancing risk and business needs.
  • Understanding of cloud security, software as a service security models, and DevSecOps practices.
  • Skill in translating technical security concepts into clear guidance for customers, executives, and internal partners.
  • Experience building or improving security policies, standards, metrics, reporting, or awareness programs.
  • Comfort working asynchronously with teams across Security, Sales, Legal, Product, and Engineering, and collaborating through written communication.
  • Openness to using automation and AI to improve scale and consistency, and to applying transferable experience from adjacent security, governance, or trust roles.
  • Must be a United States Citizen due to government requirements.

Benefits

  • Base salary range of $168,000 to $245,000 USD.
  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental Leave.
  • Remote work with roles hiring in countries around the world, subject to location eligibility requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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