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Engineering Manager, Observability, Monitoring, and Integrations (Monetization)

5 hours, 1 minute ago
India
Full-time
Lead
Engineering Manager
Software Development
Grafana Machine Learning Microservices Prometheus Salesforce System Design
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 120

Description

  • Manage a team focused on observability, reliability, and secure cross-system integrations within GitLab's Monetization area.
  • Hire, develop, and grow a high-performing team while setting expectations for ownership, quality, and collaboration.
  • Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora.
  • Implement automated billing anomaly detection to identify drops, abuse spikes, and transactional discrepancies.
  • Define integration strategy between monetization services and enterprise applications such as Salesforce and Workato.
  • Drive an AI-native engineering approach using machine learning and AI-enabled tooling to surface anomalies and improve operations.
  • Guide architecture and implementation discussions, making tradeoffs across reliability, availability, data quality, and developer experience.
  • Partner with product, design, sales, finance, IT, support engineering, customer service, and go-to-market teams.
  • Establish incident management practices, rollout safeguards, and operational standards for customer-facing and financially critical workflows.
  • Improve the reliability and availability of fulfillment infrastructure and buyer journeys in the first year.

Requirements

  • Experience managing product, platform, or development teams.
  • Strong technical judgment across architecture, system design, and pragmatic delivery.
  • Experience working on purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems.
  • Knowledge of observability-first architectures and tools such as Prometheus, Grafana, and modern incident management tooling.
  • Experience defining service level indicators and targets, writing runbooks, and coordinating incident management.
  • Strong collaboration and written communication skills in asynchronous, handbook-first teams.
  • Ability to translate complex technical and product issues into clear, actionable language for technical and non-technical audiences.
  • Sound judgment when handling confidential or financial information and customer-facing incidents.
  • Openness to transferable experience from related domains.
  • Experience with AI-enabled workflows or machine learning is implied as a strong fit for the role.

Benefits

  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Team Member Resource Groups.
  • Remote work with global hiring in many countries.

Interested in this position?

Apply directly on the company website

Apply Now

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