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Customer Success Engineer, EMEA

4 days, 21 hours ago
France, Spain, United Kingdom, Germany, Ireland, Netherlands
Full-time
Mid Level
Customer Success
Customer and Technical Support
DevSecOps GitLab
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 117

Description

  • Engage with customers through Zoom calls and email as a technical consultant and advisor during the post-sales process.
  • Provide technical, architectural, and best-practice guidance on GitLab solutions.
  • Drive measurable customer value that supports product adoption, renewal, and expansion.
  • Align with Account Executives and Renewals Managers on customer-facing guidance tied to business objectives.
  • Develop and deliver customer workshops, demos, and other enablement materials.
  • Customize solution-based programs to fit individual customer needs.
  • Maintain specialty competency in one or more relevant technologies through training, certification, and reusable examples.
  • Contribute to documentation, the YouTube channel, and other enablement programs.
  • Continuously improve professional skills through training, reading, and mentorship.

Requirements

  • Experience with GitLab use cases such as SCM, CI, CD, DevSecOps, or Agile Planning.
  • Proficiency with DevSecOps tools or highly technical tooling in adjacent fields.
  • Technical experience in development or systems engineering.
  • Ability to clearly communicate complex technical, architectural, or organizational problems and propose iterative solutions.
  • Demonstrated ability to become a trusted technical advisor to customer and business leaders.
  • Exceptional verbal, presentation, and written communication skills.
  • Strong time management skills and the ability to work with several teams at once.
  • Experience supporting customers of all sizes, including large enterprise organizations.
  • Willingness to keep building expertise through training, certification, and continued learning.

Benefits

  • Flexible Paid Time Off.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental Leave.
  • Benefits to support health, finances, and well-being.
  • Team Member Resource Groups.
  • Remote work with global hiring flexibility, subject to location-based eligibility requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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