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Specialty Care Navigator, Mood & Anxiety

1 hour, 55 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 29

Description

  • Conduct telephonic screening, brief intervention, and referral for members seeking specialty mood and anxiety care.
  • Use active listening, psychoeducation, and motivational interviewing to understand member needs and support goal setting.
  • Coach members using Dialectical Behavioral Therapy (DBT) skills as part of their care journey.
  • Identify appropriate levels of care, facilitate referrals, and coordinate with Spring Health providers.
  • Provide consultation on mental health concerns and family or relationship issues when appropriate.
  • Offer in-the-moment support and safety planning for members experiencing safety concerns, risks, or crisis.
  • Communicate with members and providers by email and document care accurately in multiple systems, including an EHR.
  • Track follow-ups and member progress within required timeframes while maintaining accurate records.
  • Identify and resolve barriers or disruptions to care and collaborate with multidisciplinary teams to support member experience.
  • Participate in staff meetings, case consultations, trainings, onboarding, and mentoring new team members.

Requirements

  • Current independent mental health license: LCSW, LMFT, or LPC.
  • Minimum 2+ years of clinical care experience with chronic and severe mood and anxiety disorders.
  • Experience with motivational interviewing, diagnostic assessment, and triage.
  • Knowledge of best practices and evidence-based treatments for mood and anxiety disorders.
  • Strong preference for experience and training in Dialectical Behavioral Therapy (DBT).
  • Excellent listening, written, and verbal communication skills.
  • Experience working with diverse populations and commitment to diversity and inclusion.
  • Comfortable using various computer platforms and learning new systems quickly.
  • Able to multitask and context switch effectively.
  • DBT certifications and bilingual ability are preferred.

Benefits

  • Target base salary of $33.33–$42.31 per hour.
  • Stock options as part of a competitive total rewards package.
  • Health, dental, and vision coverage starting on day one.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual no-cost visits for employees and dependents to Spring Health network providers.
  • Generous PTO, 10 sick days, 12 paid holidays, and a 1-month sabbatical after 4 years.
  • Up to 18 weeks of parental leave, depending on eligibility.
  • Fertility care support plus $4,000 reimbursement for related fertility expenses.
  • Up to $1,000 per year in professional development reimbursement.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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