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Dispatcher Representative - Remote - GOS

1 month ago
Colombia, El Salvador, Guatemala, Latin America, Honduras, Nicaragua, Philippines
Contract
Entry Level
Project Coordinator
Customer and Technical Support
CRM
Apply Now
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
51-250
Founded 2002
View All Jobs 8

Description

  • Assign customer jobs to the right technicians based on availability, location, and skillset.
  • Communicate with technicians by phone, chat, or email to share complete job details.
  • Gather and confirm technical information from customers so technicians are prepared.
  • Track open jobs in real time and follow up until completion is confirmed.
  • Handle inbound and outbound calls with customers and technicians in a clear, professional manner.
  • Troubleshoot scheduling conflicts and escalate issues when needed.
  • Meet daily and weekly assignment targets to support team performance.
  • Document activities accurately in CRM and dispatch software.

Requirements

  • Fluent English, both spoken and written.
  • Strong organizational skills and the ability to manage multiple jobs at once.
  • Comfort using dispatch and CRM systems and explaining job details to technicians.
  • Strong phone presence with a confident, empathetic, and persuasive communication style.
  • Results-driven, ambitious, and able to work toward targets.
  • Quick problem-solving skills for unexpected scheduling or service issues.
  • Previous experience in customer service, call centers, scheduling, or dispatch is a plus.
  • Own a working Windows computer; Mac computers are not allowed due to system compatibility.
  • Reliable high-speed internet connection.
  • Willing to undergo a background check if selected.
  • Ability to work 6 days per week, 8 hours per day, aligned with EST.

Benefits

  • Competitive pay of $700 per month.
  • Paid training program.
  • 15 days of PTO per year.
  • Remote work from anywhere in LATAM.
  • Opportunity to grow with a U.S.-based company in tech services.
  • Fast-paced, dynamic environment where your impact is recognized.

Interested in this position?

Apply directly on the company website

Apply Now

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