Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services

Information Technology

51-250 (240)

Founded 2002

9 open positions

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Customer Service Representative - Remote - RAS

1 month, 2 weeks ago

Nicaragua

Full-time

Entry Level

Customer Support

Customer and Technical Support

Apply Now

Geeks on Site

Internet Software & Services

51-250

Founded 2002

View All Jobs 9

Description

Manage high volumes of inbound customer calls in a fast-paced environment.
Provide product and service information to customers following company guidelines.
Resolve customer complaints and issues in line with company standards.
Follow company policies, procedures, and departmental guidelines to handle calls efficiently and professionally.
Maintain customer relationships through active listening and problem-solving.
Multitask across several applications while assisting customers.
Achieve member engagement targets as assigned.

Requirements

At least 85% English proficiency level (B2, C1, or C2).
High school diploma or equivalent.
Customer service representative experience is preferred but not required.
Computer literacy and experience using CRM systems.
Own a Windows computer and headset that meet the specified requirements: Intel Core i3/i5 or equivalent AMD Ryzen 3/5, 8GB RAM expandable to 16GB, Windows 10 or 11, and 250/500GB storage preferably SSD.
Ability to connect to ethernet and maintain stable electricity and internet service.
At least 50 Mbps internet speed.
Ability to work a fixed full-time schedule reliably.
Provide a police record and a copy of ID.

Benefits

Salary up to $600 depending on experience and location.
Paid training program.
100% remote work.
Opportunity for professional growth within a dynamic company.
Payment through Payoneer once a month.

Interested in this position?

Apply directly on the company website

Apply Now

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