RemoteLeaf Logo
Log in Sign up

Success Manager (3997)

1 hour, 54 minutes ago
China
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
GBG

GBG

GBG is a global specialist in Identity Data Intelligence, offering solutions for identity verification, fraud detection, and customer onboarding to enable trusted online transactions.

Professional Services
1K-5K
Founded 1989
$117M raised
View All Jobs 5

Description

  • Own the day-to-day management of a portfolio of China-based customers as the primary point of contact and trusted advisor.
  • Run regular account check-ins and service reviews to assess usage, outcomes, and value delivered.
  • Manage the renewal lifecycle end to end, including timeline tracking, risk identification, stakeholder alignment, and on-time renewals.
  • Identify and pursue growth opportunities within existing accounts through upsell, cross-sell, and expanded use cases.
  • Build and progress account plans to support retention and account expansion.
  • Coordinate with internal teams such as Sales, Product, Support, and Delivery to resolve issues and manage escalations.
  • Maintain accurate account health, forecasts, and renewal and growth pipeline information in CRM systems.
  • Support new business activity and potentially manage a pipeline of deals independently.
  • Assist Business Development Managers with new business progression.
  • Provide clear reporting on risks, growth opportunities, and next-step actions within the portfolio.

Requirements

  • Proven track record in business development and account management.
  • Experience with data-focused software solutions, ideally in location intelligence and identity.
  • Strong sales methodology and pipeline management skills.
  • Excellent communication, negotiation, and relationship-building abilities.
  • Sector experience in e-commerce marketplaces or financial services.
  • Technical proficiency with CRM and analytics tools.
  • Great communication and presentation skills.
  • Experience managing the full sales process for new customer acquisition is preferred.
  • Ability to work across cross-functional teams and manage customer escalations is preferred.

Benefits

  • Equal opportunity employer committed to diversity and inclusion.
  • Reasonable adjustments available during the interview process.
  • Opportunity to work on a mission focused on safe and rewarding digital lives.
  • Global company with a strong presence across APAC.
  • Exposure to customers across financial services, e-commerce, travel, and the public sector.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Workana

Jr Customer Success Manager SaaS (Only Latam)

Workana 1K-5K Internet Software & Services

Workana is hiring a Junior Customer Success Manager for a Spain-based digital solutions company serving restaurant chains, to support Portuguese- and Spanish-speaking clients with platform implementation, adoption, and operational value.

Colombia Argentina Brazil Latin America Contract Junior Customer Success Manager Implementation Engineer
$2k-$2k
1 hour, 14 minutes ago
Block

SMB Account Manager

Block 10K-50K Capital Markets

Square, part of Block, is hiring an SMB Account Manager to help merchants grow and get more value from Square’s integrated commerce and financial services solutions.

United Kingdom Full-time Junior Account Manager
Salesforce
1 hour, 29 minutes ago
Media.Monks

Sr. Advertising Manager, Commerce (Remote)

Media.Monks 5K-10K Media

Monks is hiring a Senior Advertising Manager to lead client-facing commerce advertising campaigns for large brands across Amazon, Walmart, and other marketplace platforms.

United States Full-time Senior Account Manager Paid Media Specialist
$81k-$97k
1 hour, 30 minutes ago
Media.Monks

Sr. Advertising Manager, Commerce (Remote)

Media.Monks 5K-10K Media

Monks is hiring a Senior Advertising Manager to lead client-facing commerce advertising campaigns across Amazon, Walmart, and other marketplaces for a portfolio of global brand clients.

United States Full-time Senior Account Manager Paid Media Specialist
$81k-$97k
3 hours, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers