Senior Product Manager, OX Retention & Expansion

1 month, 1 week ago
Full-time
Senior
Product Management
Fundraise Up

Fundraise Up

Fundraise Up specializes in enhancing online donation processes through AI-driven conversion optimization and integrated payment solutions, enabling organizations to maximize their fundraising potential and improve donor engagement.

Capital Markets
51-250
Founded 2017

Description

  • Define a retention and expansion strategy and convert business targets into a prioritized 6–12 month roadmap.
  • Lead structured discovery to diagnose adoption blockers through customer interviews, behavioral analysis, and funnel review.
  • Own cross-functional product adoption and expansion initiatives across active organizations.
  • Drive retention and expansion programs in partnership with PMM, CSM, GTM, Product, Data, and Engineering.
  • Maintain a metric tree and North Star metrics for retention, adoption, and monetization outcomes.
  • Make scale, iterate, or stop decisions based on initiative performance and measurable impact.
  • Identify, validate, and prioritize opportunities to improve activation, onboarding, discoverability, and monetization.
  • Develop a validated opportunity backlog before delivery and validate concepts early.
  • Identify churn signals and expansion opportunities across the customer lifecycle.
  • Explore AI/ML opportunities for segmentation, churn prediction, and personalization.

Requirements

  • 5+ years of product management experience, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments.
  • Experience operating at a Senior+ level of scope and influence.
  • Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges.
  • Proven ability to design and execute cross-functional growth initiatives.
  • Strong discovery experience with customer interviews, behavioral analysis, funnel analysis, and hypothesis generation.
  • Experience working with customer lifecycle, retention, activation, or expansion motions.
  • Ability to size opportunities and prioritize initiatives by business impact.
  • Experience collaborating with Customer Success, GTM, PMM, and Product organizations.
  • Comfort working with AI/ML-enabled products or data-driven personalization.
  • Strong stakeholder management and influence skills.
  • Fluent English at C1+ level.
  • Russian-speaking team environment; English fluency required.

Benefits

  • Compensation range of $4,900-$5,300.
  • 31 days off.
  • 100% paid telemedicine plan.
  • Home office setup assistance for furniture and equipment.
  • English learning courses.
  • Relevant professional education.
  • Gym or swimming pool benefit.
  • Co-working support.
  • Remote working from Turkey in CET hours.
  • Equity options.

Interested in this position?

Apply directly on the company website

Apply Now

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