Senior Product Manager, OX Retention & Expansion

1 month, 1 week ago
Full-time
Senior
Product Management
Fundraise Up

Fundraise Up

Fundraise Up specializes in enhancing online donation processes through AI-driven conversion optimization and integrated payment solutions, enabling organizations to maximize their fundraising potential and improve donor engagement.

Capital Markets
51-250
Founded 2017

Description

  • Define the retention and expansion strategy and translate business targets into a prioritized 6–12 month roadmap.
  • Lead structured discovery through customer interviews, behavioral analysis, and funnel review to identify adoption blockers and growth opportunities.
  • Own product adoption and expansion initiatives that improve activation, onboarding, discoverability, and monetization across active organizations.
  • Drive cross-functional retention programs in partnership with PMM, Customer Success, GTM, Product, Data, and Engineering.
  • Measure retention, adoption, and monetization outcomes through a metric tree and make scale, iterate, or stop decisions based on results.
  • Identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization.
  • Maintain a validated opportunity backlog and prioritize interventions before delivery.
  • Identify churn signals and expansion opportunities across the customer lifecycle.

Requirements

  • 5+ years of product management experience, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments.
  • Experience operating at a senior level of scope and influence.
  • Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges.
  • Proven ability to design and execute cross-functional growth initiatives.
  • Experience with customer interviews, behavioral analysis, funnel analysis, and hypothesis generation.
  • Experience working with customer lifecycle, retention, activation, or expansion motions.
  • Ability to size opportunities and prioritize initiatives by business impact.
  • Experience collaborating with Customer Success, GTM, PMM, and Product organizations.
  • Comfort working with AI/ML-enabled products or data-driven personalization.
  • Strong stakeholder management and influence skills.
  • Fluent English at C1+ level.
  • Russian-speaking team environment; English fluency is required.

Benefits

  • Compensation range of $4,900 to $5,300.
  • 31 days off.
  • Company-subsidized medical insurance.
  • 100% paid telemedicine plan.
  • Home office setup assistance for furniture and other workspace items.
  • English learning courses with 50% reimbursement up to $1,000 annually.
  • Relevant professional education with 100% reimbursement up to $1,500 annually.
  • Gym or swimming pool reimbursement up to $500 annually and coworking reimbursement up to $250 monthly.
  • Remote working and equity options.

Interested in this position?

Apply directly on the company website

Apply Now

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