Launch Manager (Remote)

2 months, 1 week ago
Full-time
Mid Level
Project and Program Management
Fulcrum

Fulcrum

Fulcrum is a cloud manufacturing software company that provides SaaS enterprise technology for forward-thinking manufacturers. They offer a fully digital, paperless workflow with machine learning, automation, and predictive analytics to drive efficienc...

Internet Software & Services
51-250
Founded 2015
$3M raised

Description

  • Guide new customers through onboarding and implementation of the software.
  • Run regular check-in calls to ensure customers are set up for success.
  • Understand each customer’s business goals and tailor the implementation to their needs.
  • Coordinate timelines and keep launch projects on track through go-live.
  • Train customer teams on how to use the product and drive adoption.
  • Troubleshoot setup issues and coordinate with engineering when needed.
  • Partner with Sales to ensure a smooth handoff from the sales process.
  • Share customer feedback with Product and Engineering to improve the product experience.
  • Continuously improve implementation processes for efficiency and impact.
  • Manage multiple customers at different stages while staying organized and responsive.

Requirements

  • Naturally organized and detail-oriented with the ability to keep projects moving.
  • Confident communication skills and the ability to work with customers and internal teams.
  • Empathy and patience when teaching others new tools or processes.
  • Comfort managing multiple customers at different stages simultaneously.
  • Curiosity and willingness to learn technical details without being an engineer.
  • Ability to adapt quickly in a fast-changing environment.
  • Collaborative mindset and comfort working cross-functionally.
  • Ability to handle conflicts between deadlines and throughput.
  • Willingness to open to coaching and feedback.
  • Must be located in the U.S. and authorized to work in the U.S.; no visa sponsorship or international applicants considered.

Benefits

  • $85,000 - $125,000 USD annual salary.
  • Equity package.
  • 401(k) matching after 90 days with immediate vesting.
  • Health, dental, and vision insurance benefits.
  • Wellbeing benefits and perks.
  • Unlimited vacation policy with minimum required vacation days.
  • Cell phone and internet plan coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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