From Day One

From Day One organizes a conference series and operates a media outlet that explores innovative strategies for businesses to strengthen their relationships with employees, customers, and communities, while emphasizing the importance of values such as d...

Hotels, Restaurants & Leisure

Consumer Discretionary

11-50 (30)

Founded 2018

11 open positions

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Client Success Manager (Toronto-based - Remote)

2 days, 3 hours ago

Canada

Full-time

Mid Level

Customer Success Manager

Customer and Technical Support

Statistics

Apply Now

From Day One

Hotels, Restaurants & Leisure

11-50

Founded 2018

View All Jobs 11

Description

Serve as the primary contact for sponsoring clients, addressing questions and managing escalations.
Onboard clients, understand their objectives, and deliver value throughout the partnership.
Manage client deliverables, communications, reporting, feedback, upsell opportunities, and renewals.
Own renewal rates and customer satisfaction metrics for assigned accounts.
Manage relationships with venues, caterers, hotels, AV, and production vendors.
Research venues, evaluate dates, negotiate contracts, and review event orders and vendor quotes.
Coordinate travel, accommodations, shipping, and event logistics for teams, speakers, and client materials.
Build and reconcile event budgets, track costs, flag variances, and review invoices.
Maintain event documentation and resolve vendor issues on site during conferences.

Requirements

Bachelor’s degree or equivalent four-year college/university degree.
Strong academic background and at least 3 years of full-time professional experience after graduation.
Direct experience in customer or client success, preferably in events, conferences, hospitality, or sales.
Experience owning budgets, vendor quotes, or contracts, including building, negotiating, or validating them.
Quantitative grounding through coursework or professional responsibility for reconciling financial figures.
Experience managing complex logistics, such as events, production, hospitality, travel, supply chain, procurement, or campaigns.
Basic proficiency with business software such as Microsoft Office, Google Workspace, or similar tools.
Outstanding organizational and time-management skills.
Excellent written and verbal communication skills.
Willingness to travel regularly for events and meet Toronto-area stakeholders when requested.

Benefits

Full-time salaried position with a starting salary of $75,000 CAD annually.
Opportunities for regular advancement and raises.
Remote work arrangement.
Regular travel to cities hosting in-person events.

Interested in this position?

Apply directly on the company website

Apply Now

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