Travel Operations Manager | Remote | Luxury Travel Leadership

2 weeks, 4 days ago
Full-time
Senior
Customer and Technical Support
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Manage 3–4 Team Leads across concierge functions and support their day-to-day development.
  • Provide daily coaching, feedback, and performance reviews to strengthen team leadership and judgment.
  • Own shift-level operations across client service, ticketing, trip fulfillment, and process management.
  • Direct client-facing operations during the shift, including escalation handling and real-time decision-making.
  • Ensure seamless handovers between shifts so client work is completed without gaps.
  • Own the end-to-end client journey for the shift, including requests, quotes, bookings, and follow-up.
  • Personally handle VIP clients and high-complexity situations requiring senior judgment.
  • Maintain 95%+ SLA adherence and 98%+ data accuracy through strong systems and team management.
  • Identify patterns in client feedback, workflow inefficiencies, and team performance, then solve them systematically.
  • Partner with Product, Operations, Leadership, and Process Management to improve systems and scale consistency.

Requirements

  • 4+ years of experience in luxury travel, hospitality, or high-touch service operations.
  • 2+ years of experience in a leadership or management role.
  • Strong GDS proficiency, with Sabre preferred.
  • Comfort using fare rules, complex routing, and ticketing workflows.
  • Data-driven mindset with the ability to use metrics to improve performance.
  • Excellent written and verbal communication skills.
  • Ability to stay calm and effective under pressure.
  • Experience with international business or first-class bookings or award travel programs is preferred.
  • Familiarity with Asana, Periskope, Stripe, or similar workflow and CRM tools is preferred.
  • Experience building or improving operational processes, SOPs, or training programs is preferred.
  • Experience managing remote, global teams is preferred.
  • Background in luxury hospitality brands such as hotels or premium concierge services is preferred.

Benefits

  • Clear internal growth path from Concierge Manager to Director.
  • Opportunity to help build new concierge frameworks and career systems rather than inherit a rigid legacy process.
  • Regular reviews with clear metrics and feedback.
  • Support from a Head of People who understands operations.
  • Dedicated Process Management support to improve workflows.
  • Predictable scheduling with shift details known in advance.
  • Merit-based performance incentives.
  • Opportunity to gain operational leadership experience at a venture-backed company growing 5x year over year.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager

Buildkite 51-250 Commercial Services & Supplies

Buildkite is hiring a Customer Success Manager to own strategic post-sale relationships with high-impact Enterprise customers and drive adoption, retention, and expansion within its CI/CD platform business.

Buildkite CI/CD CircleCI CRM GitHub Actions GitLab CI Jenkins Salesforce
38 minutes ago

Legal Operations Lead

Olo 251-1K Internet Software & Services

Olo is hiring a Legal Operations Lead to build and scale an AI-enabled legal operating model that modernizes workflows, improves legal team efficiency, and increases business impact across the company.

Confluence JIRA Salesforce Snowflake
55 minutes ago

Clinic Director/Physical Therapist

Upstream Rehabilitation 251-1K Health Care Providers & Services

Drayer Physical Therapy, part of the Upstream Rehabilitation network, is hiring a Clinic Director/Physical Therapist in Punxsutawney, PA to lead an outpatient orthopedic clinic while providing patient care and driving team and clinic performance.

1 hour, 27 minutes ago

Sourcing Strategy Manager

HelloFresh 10K-50K Hotels, Restaurants & Leisure

HelloFresh is hiring a Sourcing Strategy Manager to lead category sourcing and supplier strategy work that improves cost, quality, supply reliability, and innovation across its food supply chain.

Agile
1 hour, 54 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers