Shopify Support Advisor

2 hours, 14 minutes ago
Full-time
Mid Level
Customer and Technical Support
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Respond promptly to customer inquiries via email, Slack, and chat.
  • Troubleshoot technical issues, identify root causes, and provide solutions or escalate when necessary.
  • Develop product expertise to answer customer questions accurately.
  • Manage 20–30 open customer conversations simultaneously.
  • Own follow-ups and ensure tickets are resolved promptly.
  • Collaborate with internal teams on escalated or complex issues.
  • Identify support trends and share insights with product, technology, and operations teams.
  • Contribute to internal documentation, training, and knowledge-sharing initiatives.

Requirements

  • Proven experience in merchant support or a related customer-support role.
  • Excellent communication and problem-solving skills.
  • Customer-focused, helpful, and able to think on your feet.
  • Comfortable managing multiple priorities and wearing several hats.
  • Strong multitasking, organization, and time-management skills.
  • Experience in e-commerce, SaaS, or analytics is preferred.
  • Familiarity with Tableau, Looker, SQL, or business-intelligence platforms is preferred.
  • Availability to provide weekend support.

Benefits

  • Competitive salary and equity package.
  • Flexible vacation and paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

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