Finnish Speaking Zalando Customer Expert - Work Remote In Greece

2 hours, 59 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the primary customer contact for Finnish-speaking Zalando shoppers.
  • Process and track orders and manage returns accurately.
  • Provide fashion and sizing advice to improve the online shopping experience.
  • Resolve complaints and delivery issues promptly.
  • Coordinate with internal warehouse and logistics teams to support customer satisfaction.
  • Maintain detailed customer interaction logs and operational reports.
  • Stay informed about seasonal fashion trends and promotional events.

Requirements

  • Native or fluent Finnish proficiency in speaking and writing.
  • Valid EU passport and eligibility to work within the European Union.
  • Customer service or retail experience is preferred.
  • Excellent communication skills and interest in fashion and e-commerce.
  • Proactive, solution-oriented approach for remote or office-based work in Greece.
  • Ability to use multiple software platforms simultaneously.

Benefits

  • Competitive monthly salary.
  • Fully paid training on products and retail systems.
  • Health insurance coverage.
  • Fully paid relocation package including flight, transfer, and hotel.
  • Monthly performance bonus.
  • Bonus structure including 13th and 14th salaries.
  • Opportunity to live and work in Greece with Mediterranean lifestyle benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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