Italian Customer Service Agent - Automotive Department - Remote from Greece

3 hours, 35 minutes ago
Full-time
Entry Level
Customer and Technical Support

Mercier Consultancy Group

International recruitment, business consultancy, and business-process-outsourcing company helping companies recruit multilingual employees and outsource customer-service, technical-support, back-office, and related operations across Europe.

Recruitment, staffing, business consulting, and BPO/customer-support outsourcing
51-200

Description

  • Provide customer support through phone, email, and live chat.
  • Assist with vehicle information, connected services, warranties, roadside assistance, and after-sales inquiries.
  • Resolve customer concerns efficiently while maintaining high customer satisfaction.
  • Coordinate with dealerships, service centers, and internal departments to deliver timely resolutions.
  • Document customer interactions accurately in CRM systems.
  • Meet quality, productivity, and customer satisfaction targets.
  • Build lasting customer relationships through professional and empathetic communication.

Requirements

  • Fluency in Italian and good English communication skills.
  • Excellent communication and interpersonal skills.
  • Customer-first mindset with strong problem-solving abilities.
  • Interest in the automotive industry.
  • Comfort working with multiple computer systems.
  • Ability to thrive in a fast-paced, international environment.
  • Previous customer service experience is advantageous but not required.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • Fully paid relocation package.
  • Private health insurance.
  • Two extra salaries per year.
  • Career growth opportunities.
  • Additional employee perks.
  • International work and relocation opportunity in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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