Dutch Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

2 hours, 59 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support that reflects Mercedes-Benz luxury and service standards.
  • Assist vehicle owners with technical specifications, service appointments, and navigation systems.
  • Manage customer communications across multiple digital channels.
  • Troubleshoot automotive software and digital interface issues.
  • Maintain detailed customer records and feedback to improve service delivery.
  • Collaborate with internal technical teams on complex automotive product inquiries.
  • Ensure professional written and verbal correspondence consistent with brand quality standards.

Requirements

  • Native or fluent Dutch, spoken and written.
  • Valid EU passport required.
  • Previous automotive industry or luxury customer service experience preferred.
  • Excellent verbal and written communication skills.
  • Strong digital literacy and ability to learn complex automotive support systems.
  • Resilience and ability to work effectively in a remote environment.
  • Ability to represent an international automotive brand professionally.

Benefits

  • Competitive monthly salary.
  • Two additional salaries per year, including 13th and 14th salary.
  • Fully paid training.
  • Health insurance and local social benefits.
  • Fully paid relocation package covering flight, transfer, and hotel.
  • Monthly performance bonus.
  • Career development opportunities in the automotive sector in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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