Customer Service Agent - Skylight

1 week, 2 days ago
Full-time
Junior
Customer and Technical Support
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Answer customer phone calls and emails about Skylight Frame troubleshooting.
  • Identify customer needs and provide accurate information using appropriate tools and procedures.
  • Handle complaints, offer solutions or alternatives, and follow up through resolution.
  • Build positive customer relationships through clear, empathetic communication.
  • Meet individual and team customer service KPIs while maintaining quality standards.
  • Recreate customer-reported issues to support the Product Team with troubleshooting.
  • Escalate high-priority issues to Team Leads.
  • Follow established communication policies and procedures.

Requirements

  • At least 2 years of phone-based customer service experience.
  • Fluent English with exceptionally clear written and verbal communication, including understanding a wide range of idioms.
  • Proven customer support or client service experience.
  • Strong customer focus, active listening, empathy, and critical-thinking skills.
  • Track record of high CSAT scores, efficiency, and consistent service quality.
  • Familiarity with CRM systems and customer service practices.
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to work US time zones.
  • Reliable, high-speed internet suitable for video calls.

Benefits

  • Fully remote position.
  • Opportunity to work with a fast-growing international company.
  • Exposure to a client-focused technology and consumer electronics environment.

Interested in this position?

Apply directly on the company website

Apply Now

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