Collections Team Lead

1 hour, 27 minutes ago
Full-time
Lead
Operations
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Lead and manage a team of 2–5 Collections Associates.
  • Own end-to-end collections operations, including inbound and outbound follow-ups, payment tracking, and dispute resolution.
  • Drive improvements in collections efficiency, recovery rates, and turnaround time on open invoices.
  • Set, track, and optimize team performance metrics.
  • Manage customer and vendor communication related to payment recovery.
  • Handle escalations and resolve complex or sensitive collections cases.
  • Build and improve collections workflows, systems, and SOPs.
  • Collaborate cross-functionally with Finance, Sales, and Operations.
  • Ensure accurate daily, weekly, and monthly reporting of collections data.

Requirements

  • 3–6 years of experience in collections, accounts receivable, financial operations, or operations/project management in fast-paced environments.
  • 2+ years of experience managing a team of 2–5 people.
  • Strong data orientation with experience using Excel, dashboards, and metric tracking.
  • Ability to define and monitor key metrics such as collections efficiency, agent productivity, call volume, and conversion.
  • Proven ability to improve processes or workflows.
  • Strong ownership and execution mindset.
  • Excellent communication skills, especially for difficult conversations.
  • Ability to make decisions independently and move quickly.
  • Experience in B2C collections or high-volume customer operations is preferred.
  • Exposure to CRM or ticketing tools is preferred.
  • Experience implementing or improving collections tools is preferred.
  • Background in finance, revenue operations, or customer success is preferred.
  • This is a remote position.
  • Working hours are 7 AM - 4 PM EST, Monday to Friday.

Benefits

  • Competitive salary.
  • Health insurance.
  • Learning and growth opportunities.
  • High-ownership role in a fast-growing environment.
  • 2-month paid sabbatical for eligible employees.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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