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Legal Operations Lead

2 hours, 54 minutes ago
United States
Full-time
Lead
Operations Manager
Operations
Confluence JIRA Salesforce Snowflake
Apply Now
Olo

Olo

Olo is a pioneering on-demand commerce platform for over 600 restaurant brands, offering seamless online ordering, delivery, and personalized guest experiences to maximize revenue and enhance digital operations.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 14

Description

  • Define and own Legal’s operations strategy, roadmap, and execution plan.
  • Build and continuously improve an AI-enabled legal operating model, including workflows, roles, escalation paths, metrics, and feedback loops.
  • Identify high-value opportunities to reduce manual work, improve cycle times, increase consistency, and speed access to legal support.
  • Translate ambiguous legal and business needs into scalable systems, workflows, and tools.
  • Evaluate, select, implement, and drive adoption of AI-enabled legal technology, automation tools, intake systems, knowledge systems, analytics tools, and other legal operations platforms.
  • Design, build, and maintain AI-enabled workflows and legal request routing processes using tools such as Jira.
  • Partner with IT, Security, Finance, Sales, and other stakeholders to integrate legal tools into the broader technology environment.
  • Own the strategy, optimization, and integration of Legal’s technology stack, including the contract lifecycle management system.
  • Define metrics, build dashboards and reporting, and use data to measure Legal’s impact and prioritize improvements.
  • Build and maintain SOPs, playbooks, self-service resources, and knowledge systems for recurring legal processes.
  • Lead cross-functional legal operations projects from requirements gathering through rollout, training, adoption, and performance measurement.
  • Drive change management for new tools and workflows and manage Legal knowledge resources in Confluence.

Requirements

  • 6+ years of experience in legal operations, preferably in-house or in a high-growth technology environment.
  • Demonstrated ability to operate as an owner-builder.
  • Daily, hands-on use of AI in a professional setting, including prompt design, output evaluation, repeatable workflow creation, and training others.
  • Experience building, deploying, or managing AI-enabled workflows, automation, or legal technology solutions with measurable business impact.
  • Experience evaluating, implementing, and managing legal technology, with strong understanding of AI applications in legal work such as e-discovery, contract analysis, legal research, or workflow automation.
  • Strong understanding of legal department operations, including intake, workflow design, knowledge management, matter management, contracting operations, privacy operations, reporting, and cross-functional support.
  • Strong data literacy, including experience defining metrics, building dashboards, analyzing operational performance, and using data to drive decisions.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent project management and communication skills, with experience leading cross-functional initiatives.
  • Comfort working with ambiguity and prioritizing competing needs.
  • Experience with contract management and automation tools such as CLMs, Salesforce, and Snowflake.
  • Experience supporting privacy program operations, including privacy request workflows.
  • Excellent judgment and ability to prioritize, manage, and execute work efficiently and on time, both independently and collaboratively.
  • Strategic thinking with the ability to balance big-picture planning and hands-on project management.

Benefits

  • Competitive salary range of $120,000–$150,000 annually.
  • Eligible for incentive compensation.
  • Remote-friendly work arrangement with the option to work remotely anywhere in the U.S. or from NYC headquarters.
  • 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure.
  • Health, dental, and vision coverage for employees and their families.
  • 401(k) match.
  • Remote-office stipend.
  • Generous parental leave plan.
  • Volunteer time off and gift matching policy.

Interested in this position?

Apply directly on the company website

Apply Now

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