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Tier 3 Technician

2 weeks ago
Mexico, Argentina, Venezuela, Colombia, Costa Rica, Uruguay
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS DNS Linux macOS Windows Server
Apply Now
Freelance Latin America

Freelance Latin America

Freelance Latin America connects businesses with skilled international remote workers in any industry. Maximize your business growth potential while keeping costs low by connecting with specialized bilingual freelancers through our remote staffing solu...

Professional Services
1-10
Founded 2017
View All Jobs 14

Description

  • Provide advanced Level 3 technical troubleshooting for client environments.
  • Administer and support Office 365, Google Workspace, and AWS environments.
  • Troubleshoot Windows, Linux, macOS, and Windows Server issues.
  • Resolve networking issues involving IP addressing, DNS, email filtering, and security tools.
  • Support backup systems, firewalls, virtualization platforms, and endpoint security tools.
  • Use automation and scripting to improve workflows and address recurring issues.
  • Document troubleshooting steps, resolutions, and internal processes clearly.
  • Communicate with users and internal teams through email and Microsoft Teams.
  • Learn client environments, internal workflows, HaloPSA, and escalation processes.
  • Resolve tickets in line with SLA expectations and maintain timely case handling.

Requirements

  • Strong senior-level Level 3 technical troubleshooting background.
  • MSP experience is highly preferred.
  • Experience administering Office 365, Google Workspace, and AWS.
  • Strong knowledge of Windows, Linux, macOS, and Windows Server support.
  • Networking knowledge, including IP addressing, DNS, and related troubleshooting.
  • Experience with email filtering, IT security tools, backup tools, firewalls, and virtualization platforms.
  • Automation or scripting experience.
  • Excellent customer service skills in a client-facing environment.
  • Strong documentation and ticket management discipline.
  • Professional English fluency.
  • Familiarity with tools such as ConnectWise, Datto, NinjaOne, MSP360, HaloPSA, IT Glue, Autotask, Syncro, Cisco Meraki, Sophos, SentinelOne, or Todyl is a plus.
  • Calm under pressure, detail-oriented, proactive, adaptable, and able to work independently in a remote environment.
  • Availability to work Monday to Friday, 9:00 AM – 5:00 PM Eastern Time, aligned with Bogotá and Lima schedules.

Benefits

  • Fully remote work environment.
  • Stable, long-term collaboration.
  • Clear scope of responsibilities and structured workflows.
  • Training and onboarding support.
  • Opportunity to work with international teams.
  • Exposure to modern tools and professional processes.
  • Supportive and collaborative work culture.
  • Opportunity for skill development and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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