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IT Support Level 3

2 months, 3 weeks ago
Mexico, Argentina, Brazil, Colombia, Costa Rica, Venezuela
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS DNS Linux macOS TCP/IP Windows Server
Apply Now
Freelance Latin America

Freelance Latin America

Freelance Latin America connects businesses with skilled international remote workers in any industry. Maximize your business growth potential while keeping costs low by connecting with specialized bilingual freelancers through our remote staffing solu...

Professional Services
1-10
Founded 2017
View All Jobs 7

Description

  • Install, configure, and maintain Microsoft 365, Google Workspace, Amazon AWS, and Windows Server environments.
  • Develop and maintain automation scripts to streamline IT operations.
  • Analyze IT solutions and recommend the best technologies for customer environments.
  • Optimize and scale hardware and software infrastructure.
  • Install, configure, and maintain email services, DNS, and related network services.
  • Deploy and manage antivirus, firewall, VPN, and security solutions.
  • Install, configure, and maintain remote access and remote management tools.
  • Administer backup and virtualization platforms.
  • Create and maintain technical documentation and knowledge base articles.
  • Manage ticketing systems and resolve technical issues with strong customer service.
  • Continuously evaluate and improve existing systems, applications, and IT services.

Requirements

  • Proven experience providing Level 3 IT support in complex technical environments.
  • Advanced administration experience with Microsoft 365, Google Workspace, or Amazon AWS.
  • Strong troubleshooting experience across Windows, Linux, macOS, Windows Server, and related operating systems.
  • Experience with remote software deployment and endpoint management.
  • Solid understanding of networking concepts including TCP/IP, DNS, and local network administration.
  • Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms.
  • Strong knowledge of cloud infrastructure and server administration.
  • Experience using scripting or programming languages to automate administrative tasks.
  • Experience working with ticketing systems and technical documentation platforms.
  • Excellent customer service, communication, and problem-solving skills.
  • Relevant technical certifications are highly valued.

Benefits

  • Fully remote work environment.
  • Stable, long-term collaboration.
  • Clear scope of responsibilities and structured workflows.
  • Training and onboarding support.
  • Opportunity to work with international teams.
  • Exposure to modern tools and professional processes.
  • Supportive and collaborative work culture.
  • Opportunity for skill development and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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