Fortanix

Fortanix specializes in modernizing data security for multi-cloud environments by providing solutions that secure data at rest, in motion, or during use, ensuring protection for sensitive applications and data across various platforms, including on-pre...

IT Services

Information Technology

251-1K (300)

Founded 2016

$203M raised

2 open positions

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Product Support Engineer (US based)

1 month, 4 weeks ago

United States

Full-time

Senior

Technical Support Engineer

DevOps and Infrastructure

Cybersecurity Docker Encryption Kubernetes Linux Python REST API

Apply Now

Fortanix

IT Services

251-1K

Founded 2016

$203M raised

View All Jobs 2

Description

Provide post-sales technical support, configuration assistance, troubleshooting, and best-practice guidance through phone, email, and web channels.
Manage support cases from initial recording and tracking through resolution and customer follow-up.
Diagnose complex technical issues using fault isolation and root-cause analysis.
Reproduce customer issues and qualify critical problems for escalation.
Publish technical support bulletins and user documentation in the knowledge base.
Collaborate with Development, Sales, and Quality Assurance teams to deliver a positive customer experience.
Review user documentation, training materials, technical marketing collateral, manuals, and troubleshooting guides.
Provide on-call support 24/7 as needed.

Requirements

5–12 years of hands-on experience in a technical support organization.
Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages.
Familiarity with cloud HSM and KMS services, such as AWS CloudHSM, AWS KMS, Google KMS, Azure Key Vault, or IBM Key Protect.
Understanding of HSM cryptographic interfaces, including PKCS#11, CAPI, CNG, and JCE.
Experience with an HSM from another provider is preferred.
Understanding of KMS interfaces, including KMIP and REST APIs.
Ability to work effectively in a fast-paced, rapidly growing environment.
Strong collaboration, written communication, and verbal communication skills.

Benefits

$70,000–$120,000 annual base salary, with potential bonus, equity, or commission compensation.
Medical, dental, vision, life insurance, disability, retirement savings, wellness program, and paid holidays.
Unlimited paid time off.
40 hours of volunteer time off per year.
Internet stipend.
401(k) plan.
Collaborative and inclusive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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