Technical Support Engineer, Field - UK Remote

12 hours, 54 minutes ago
Full-time
Mid Level
Customer and Technical Support
Formlabs

Formlabs

Formlabs is a global leader in professional 3D printing, offering high-resolution SLA and SLS printers, post-processing solutions, and advanced materials for designers and engineers worldwide.

Semiconductors & Semiconductor Equipment
251-1K
Founded 2011
$254M raised

Description

  • Install, commission, calibrate, and demonstrate 3D printing systems at customer sites.
  • Deliver structured user training covering equipment operation, software, and basic maintenance.
  • Respond to urgent customer downtime issues and perform on-site repairs.
  • Conduct annual preventative maintenance visits within the 90-day service target.
  • Diagnose electromechanical issues and achieve single-visit resolutions where possible.
  • Manage a high volume of customer visits across the UK and Ireland.
  • Independently coordinate flights, trains, hotels, rental cars, and travel expenses.
  • Document installations, training, maintenance, and repairs in Salesforce.

Requirements

  • Strong electromechanical or hardware technical background.
  • Ability to teach customers and explain complex technical concepts clearly.
  • Willingness to travel 80% or more of the time, including short-notice travel.
  • Based in or near London, Manchester, or Dublin preferred.
  • Fluent English at C1–C2 level.
  • Valid Category B driver’s license.
  • German or French fluency preferred.
  • Passion for 3D printing and emerging technologies preferred.
  • Experience in a rapidly growing startup environment preferred.

Benefits

  • Company shares/equity.
  • Overtime eligibility, including paid travel time.
  • Learning and development budget.
  • Free 3D printing.
  • Team events.

Interested in this position?

Apply directly on the company website

Apply Now

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