Technical Writer

1 month, 1 week ago
Full-time
Junior
Technical Writing and Documentation
Form3

Form3

Form3 revolutionizes payments with a fully managed platform for Financial Institutions as a Service, powering 10% of UK Faster Payments and offering seamless integration across multiple schemes.

Diversified Financial Services
251-1K
Founded 2016
$240M raised

Description

  • Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity, and ease of understanding.
  • Develop user-friendly technical documentation for internal and external stakeholders, including product user manuals, technical specifications, and technical tutorials.
  • Lead knowledge management projects using AI tools to improve how documentation is created and maintained.
  • Maintain a centralised and organised documentation repository with consistent structure and terminology.
  • Keep documentation up to date as Form3’s products and services evolve.
  • Manage and maintain Postman collections and Swagger/OpenAPI specifications so endpoint definitions and request/response schemas stay synchronised with live documentation.
  • Gather feedback and use it to continuously refine and improve documentation.
  • Work closely with Product, Engineering, and Customer Success teams on internal documentation needs.
  • Advocate for documentation best practices across the business.
  • Stay informed about industry trends relevant to technical documentation and knowledge management.

Requirements

  • Experience in product documentation and content publishing.
  • 1+ years of experience writing technical documentation for APIs, cloud-based software, or SaaS systems.
  • Proficiency with documentation tools such as Markdown, Swagger, and Postman.
  • Ability to create high-quality materials for both technical and non-technical audiences.
  • Comfort with AI prompting and Cursor, with an interest in AI knowledge management tools.
  • Familiarity with version control systems and developer platforms, including Git and GitHub.
  • Sound understanding of coding, APIs, and cloud-based architectures.
  • Exceptional attention to detail and strong writing, proofreading, and editing skills.
  • Fluency in written and spoken English at native level or equivalent.
  • Excellent communication and people skills, with the ability to work collaboratively and autonomously in a fast-paced environment.
  • Experience managing stakeholders and building relationships within remote, cross-functional teams.

Benefits

  • 100% remote working.
  • Flexible working arrangement.
  • Support for a healthy work-life balance.
  • First day spent in the office to collect equipment needed for remote work.
  • Inclusive hiring process with guaranteed interviews for neurodiverse and physically disabled applicants who meet the minimum criteria.
  • Reasonable adjustments available during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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