Director, Revenue Cycle Management

2 weeks, 5 days ago
Full-time
Executive
Operations
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised

Description

  • Own the end-to-end collections process, including collections forecasting and cash flow visibility for senior leadership.
  • Build and enforce a disciplined collections function, standardizing recovery cadences and reducing revenue leakage.
  • Identify bottlenecks and design workflows that reduce denials and shorten the accounts receivable lifecycle.
  • Partner with growth teams during contract negotiation to set clients up for success.
  • Resolve complex billing disputes and negotiate settlements with health plan partners.
  • Serve as the primary escalation point for clients and provide clear, actionable billing updates.
  • Partner with Finance, Legal, and Operations to align billing strategy with company growth.
  • Track team KPIs, payer behavior, and recovery rates to adjust strategy in real time.
  • Lead the team managing end-to-end customer billing processes, billing communications, and customer billing experience.

Requirements

  • 8+ years of revenue cycle management experience, including 2-3 years of management experience.
  • Strong negotiation and conflict-resolution skills with experience resolving payment issues with health plan partners.
  • Deep knowledge of CMS regulations and commercial payer behaviors.
  • Experience working with EMR and RCM software and multiple health plan portals.
  • System migration experience is a plus.
  • Proven ability to improve claims collections and data visibility through systems and process enhancements.
  • Demonstrated track record of delivering tangible outcomes.
  • Ability to work independently with high ownership, urgency, and accountability.
  • Experience collaborating cross-functionally with Finance, Legal, Ops, and growth teams.

Benefits

  • Remote-first company.
  • Unlimited PTO.
  • Flexible remote location.
  • Medical, dental, and vision coverage.
  • 401(k) and bonus.
  • Registered Dietitian sessions.

Interested in this position?

Apply directly on the company website

Apply Now

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