Manager, Professional Services Group

2 weeks, 1 day ago
Full-time
Lead
Project and Program Management
FMX

FMX

FMX is a cloud-based software that simplifies facilities management by enabling facilities managers to track work orders, schedule resources, and plan maintenance efficiently. With FMX, organizations can streamline processes, increase asset productivit...

Internet Software & Services
51-250
Founded 2012
$3M raised

Description

  • Provide direct leadership, coaching, and professional development for the Project Engineering team.
  • Manage team capacity and project assignments to ensure on-time delivery of master facility planning, facility assessments, and capital plans.
  • Establish and maintain standardized methodologies for site surveys, data capture, and technical reporting.
  • Work with the Chief Customer Officer to align engineering services with growth goals, customer retention strategies, and product development.
  • Refine the FCA playbook and improve field assessment and report-generation efficiency using technology and data tools.
  • Partner with Sales and Customer Success to scope complex engagements and support pre-sales discovery and at-risk accounts.
  • Serve as the technical voice of the engineering team to Product and Engineering by translating customer feedback and field trends into platform features.
  • Define and track team KPIs, including project margins, delivery timelines, and customer satisfaction scores.
  • Oversee tools, software, and equipment used by the field team and ensure safe execution of assessments, including high-access inspections.

Requirements

  • 3–5+ years of experience in a management or lead role overseeing technical teams and growing programs in facilities, construction, or engineering consulting.
  • 10+ years of experience in commercial building systems, including MEP, envelope, and structural systems.
  • Deep understanding of master facility planning, facility condition assessments (FCA), and capital planning.
  • Ability to see how consulting services drive software adoption and long-term customer ROI.
  • Strong ability to present technical strategies to executive stakeholders and translate engineering data into business cases.
  • Ability to solve operational challenges such as scheduling logistics and technical discrepancies in field data.
  • Advanced knowledge of CMMS/CAFM software, capital forecasting tools, AI-assisted productivity tools, and Microsoft Office/Google Suite.
  • Experience with FMX is a significant plus.
  • Bachelor’s degree in Engineering, Architecture, Construction Management, or a related field; professional certifications such as P.E., CFM, or PMP are highly desirable.
  • Working knowledge of Building Automation Systems.
  • Ability to travel up to 30% for field support, client meetings, and industry events.
  • Alignment with FMX core pillars: Teamwork, Excellence, and Integrity.

Benefits

  • 100% company-paid health, dental, and vision insurance.
  • Remote-first work environment with access to the office as needed.
  • Home office stipend, including company-sponsored equipment plus up to $500 for furniture and accessories.
  • $60 per month toward home internet service.
  • Generous PTO and unplanned time off (UTO) policies.
  • Flexible schedule for personal appointments as long as performance expectations and timelines are met.
  • One all-company event each year to build relationships with teammates.
  • Collaborative, close-knit culture focused on transparency, continuous improvement, and work/life balance.

Interested in this position?

Apply directly on the company website

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