Account Manager

1 hour, 34 minutes ago
Full-time
Mid Level
Customer and Technical Support
Celigo

Celigo

Celigo is a leading integration platform as a service (iPaaS) provider that enables businesses to integrate, automate, and optimize their processes. With a focus on SaaS applications, Celigo offers solutions to extend functionality, improve visibility,...

IT Services
51-250
Founded 2011
$80M raised

Description

  • Manage customer relationships as the primary point of contact and ensure satisfaction with Celigo solutions.
  • Conduct regular customer check-ins and business reviews to assess needs and identify growth opportunities.
  • Develop and execute strategic account plans to drive upselling, cross-selling, renewals, and account value.
  • Advise customers on applying Celigo solutions to improve business processes and operations.
  • Advocate for customer needs internally and champion customer success stories.
  • Manage contract renewals, proactively address retention risks, and negotiate renewal terms.
  • Collaborate with Customer Success, Product, Support, and Finance teams to deliver a seamless customer experience.
  • Maintain accurate account records, track key metrics, and report forecasts, account status, and customer feedback using Salesforce and Clari.

Requirements

  • 3–5 years of experience in account management, sales, or a related field, preferably in technology or SaaS.
  • Proven track record of meeting or exceeding sales targets and driving revenue growth.
  • Ability to understand customer needs, build strong relationships, and apply an empathetic customer-focused approach.
  • Excellent verbal and written communication skills, including the ability to present complex information clearly.
  • Strong analytical, strategic-thinking, and problem-solving skills.
  • Ability to collaborate effectively with cross-functional teams.
  • Strong Salesforce skills.
  • Familiarity with Clari or similar software is preferred.
  • Understanding of integration solutions or related technology is preferred.
  • Availability to work Monday through Friday during U.S. business hours.

Benefits

  • Remote-first culture based on trust, collaboration, and transparency.
  • Competitive compensation and benefits package.
  • Ten vacation days beginning in the first year.
  • Parental leave.
  • Monthly technology stipend.
  • Learning, recognition, and career development opportunities.
  • Inclusive, high-growth work environment with a focus on innovation.

Interested in this position?

Apply directly on the company website

Apply Now

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