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Client Manager

2 hours, 19 minutes ago
Anywhere
Full-time
Entry Level
Account Manager
Customer and Technical Support
Salesforce
Apply Now
AffirmedRx

AffirmedRx

AffirmedRx is a pharmacy benefit management company dedicated to enhancing healthcare outcomes through integrity, clarity, and trust. They prioritize making pharmacy benefits easy to understand, accessible, and aligned with the best interests of employ...

Insurance
1-10
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Description

  • Serve as the primary day-to-day contact for assigned client accounts and support the broader account team.
  • Build relationships with HR teams, benefits administrators, consultants, and other client stakeholders.
  • Respond to client inquiries, coordinate internal support, and follow issues through resolution.
  • Maintain accurate account records, communications, action items, and documentation in Salesforce and other systems.
  • Process eligibility updates, benefit changes, plan configuration requests, implementations, and renewals.
  • Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams to complete client requests on schedule.
  • Monitor account performance, pharmacy spend, and utilization trends; identify savings and optimization opportunities.
  • Prepare quarterly business plans, financial summaries, client reporting packages, meeting agendas, and follow-up actions.
  • Triage and escalate complex issues while communicating status and recommended resolutions to clients.
  • Identify opportunities to improve processes, operational efficiency, client experience, and account performance.

Requirements

  • Bachelor’s degree in Business, Healthcare Administration, or a related field; equivalent professional experience may be considered.
  • 0–1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment.
  • Healthcare experience is required.
  • Working knowledge of pharmacy benefit operations, including claims processing, formulary management, eligibility, network configuration, and benefit plan design.
  • Strong communication skills and the ability to explain complex pharmacy benefit information to nontechnical audiences.
  • Ability to manage multiple accounts and competing priorities with strong attention to detail and follow-through.
  • Proficiency with CRM systems and business tools such as Microsoft Office and Teams.
  • Experience with a transparent, pass-through, or PBM-optimizer organization is preferred.
  • Familiarity with Salesforce or similar healthcare CRM platforms is preferred.
  • Experience with quarterly business reviews, client-facing financial reporting, and team-based account models is preferred.

Benefits

  • Competitive compensation with health, dental, vision, and other benefits.
  • Remote work opportunity with expectations for a professional, distraction-free work environment.
  • Professional development and training to build PBM, client management, and industry expertise.
  • Opportunity to contribute to changes in pharmacy benefits and patient outcomes.
  • Culture focused on employee growth and team success.

Interested in this position?

Apply directly on the company website

Apply Now

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