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Customer Success Associate

1 month, 1 week ago
Argentina
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Flipdish

Flipdish

Flipdish provides an integrated point of sale and online ordering solution designed to help restaurants streamline operations, enhance customer loyalty, and increase sales through branded apps and websites.

Hotels, Restaurants & Leisure
251-1K
Founded 2015
$157M raised
View All Jobs 8

Description

  • Manage a portfolio of UK restaurant customers and help them realize value from Flipdish products.
  • Work with the Activations and Sales teams to ensure new accounts are onboarded correctly and begin growing orders efficiently.
  • Identify and refer upsell opportunities for new Flipdish products, including the point-of-sale system.
  • Drive higher product adoption, solution integration, customer satisfaction, and account health to increase lifetime value.
  • Expand revenue in existing accounts through feature optimization, case management, and the introduction of new and partner products.
  • Assess at-risk customers and take action to protect retention and outcomes.
  • Build strong client relationships and partnerships across the customer base.
  • Present to clients and internal stakeholders over video as needed.

Requirements

  • English fluency is mandatory, and applicants should submit an English CV.
  • Demonstrable experience managing a large book of business, likely in a Customer Success or Sales role.
  • Proven track record of minimizing customer churn.
  • Ability to think long term and set direction for client accounts.
  • Results-focused, self-motivated, and a strong team player.
  • Comfortable using data to make decisions.
  • Highly organized with the ability to build pipelines and track current and future processes.
  • Confident presenting to clients and internal stakeholders over video.
  • Passion for the hospitality industry and an understanding of its challenges.
  • Strong attention to detail and a highly analytical mindset.
  • Motivated by increasing revenue and comfortable with the sales process.
  • Understanding of Flipdish products, including online ordering, kiosks, and restaurant point of sale systems.
  • Background in Sales.

Benefits

  • Career growth opportunities in a rapidly growing startup.
  • Share scheme for all permanent employees.
  • Flexible working where possible.
  • Beautiful offices in London, Dublin, and Karachi.
  • Supportive environment focused on balance, not burnout.
  • Diversity, inclusion, and wellbeing are treated as standard.
  • Opportunity to join a friendly team and grow your career.

Interested in this position?

Apply directly on the company website

Apply Now

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