Product Manager

1 hour, 57 minutes ago
Full-time
Mid Level
Product Management
Fixify

Fixify

Fixify provides 24/7 IT help desk services that integrate AI technology with human support to ensure continuous productivity and user satisfaction while effectively managing costs.

Internet Software & Services
Founded 2014

Description

  • Drive roadmap projects across multiple product areas from discovery through launch.
  • Run customer discovery with UX, customers, and internal Operations, and translate insights into clear product specifications.
  • Use product analytics in Hex to size opportunities, prioritize work, and measure outcomes.
  • Partner with Data Science to identify and scope ML or GenAI solutions when appropriate.
  • Maintain a steady cross-functional feedback loop with Sales, Customer Success, internal Operations, and customers.
  • Keep Linear, the roadmap, and release planning organized, visible, and predictable.
  • Own product-wide release readiness, customer-facing documentation, FAQs, and release notes.
  • Collaborate with Engineering, Data Science, UX, and Product leadership to align on solutions.
  • Make independent product decisions grounded in customer needs and business outcomes.

Requirements

  • 4+ years of experience as a Product Manager.
  • Proven track record shipping products used by real external customers.
  • Experience owning discovery, requirements, delivery, or launch for shipped products.
  • Ability to write clear, unambiguous specs that Engineering and Data Science can build from.
  • Working knowledge of AI tools for product work, including discovery synthesis, requirements, customer docs, and prototyping.
  • Working knowledge of product analytics tools such as Hex, Claude, or ChatGPT.
  • B2B SaaS experience preferred.
  • Experience in IT ops, ITSM, security ops, or adjacent enterprise IT is a plus.
  • Strong communication skills and steady judgment under ambiguity.
  • Self-directed approach with the ability to keep work moving without being asked.

Benefits

  • Full-time remote role in the United States.
  • Real projects with meaningful ownership and visibility from day one.
  • Direct exposure to the VP of Product, Senior PMs, Engineering, Data Science, UX, and Operations.
  • Opportunity to work on an AI-native product where AI is core to the platform.
  • Role variety across product areas instead of being confined to one domain.

Interested in this position?

Apply directly on the company website

Apply Now

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