Patient Billing Representative

2 hours, 33 minutes ago
Full-time
Mid Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Process patient payments by phone according to financial responsibility policies.
  • Create, update, and maintain patient payment plans.
  • Explain claim notes, balances, billing outcomes, and insurance concepts to patients.
  • Verify, audit, and update insurance information and resubmit corrected claims.
  • Research account histories, identify discrepancies, and resolve billing or payment issues.
  • Use EMR, billing, and knowledge systems while maintaining accurate documentation and data integrity.
  • Protect patient confidentiality and follow HIPAA, privacy, security, and compliance requirements.
  • Maintain schedule adherence, complete required training, and participate in ongoing cross-training.

Requirements

  • Customer service or call center experience required.
  • Healthcare billing, insurance, or claims experience strongly preferred.
  • Payment processing or financial transaction experience preferred.
  • High school diploma or GED required; additional healthcare or billing education is a plus.
  • Proficiency with EMR systems and standard computer applications.
  • Strong verbal and written communication skills with the ability to explain complex billing information clearly.
  • Analytical problem-solving skills, attention to detail, and understanding of healthcare billing concepts.
  • Ability to work independently in a remote environment and across multiple systems.
  • Fluency in spoken and written English required.
  • Background check required; must be eligible to work remotely from AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

Benefits

  • Starting pay of $14 per hour, plus a $1-per-hour shift differential for nights and weekends.
  • Full-time, 40-hour workweek, generally Monday through Friday, 8:00 a.m.–5:00 p.m. CST.
  • Benefits eligibility begins on the first day of the month after 60 days.
  • Paid training, typically two weeks, Monday through Friday, 8:00 a.m.–5:00 p.m. CST.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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